Student Advisors
What does Skills Recognition mean? What do I need to do to get my skills recognised?
Skills Recognition is an acknowledgement of the skills you have learned from your work, from life experience, or from any previous training. Undertaking Skills Recognition means you can gain either a part or full qualification without having to study things you already know.
For more information on this subject and how to apply please see Credit Transfer policy and procedure as well as the Recognition of Prior Learning procedure at Policies and Forms
How can I change my program within CIT?
Please contact the International Student Advisors in the International Students Unit to discuss your eligibility to transfer to a new program. You must meet the Genuine Temporary Entrant requirements before a letter of offer will be issued.
If you are issued a letter of offer for the new program, you will need to apply for a new student visa if your new course end date is different to the course end date of your current program. You will need to pay for additional Overseas student health cover if your new course end date is after your visa expiry date.
You will need to submit your new Electronic Confirmation of Enrolment (eCOE) to the Department of Home Affairs even if your course end date has not changed.
What do I do if I am unhappy with my results?
Every student has the right to question an academic result if they believe the result received is unfair. There is a formal process to be followed if you are not satisfied with a result you have received. This is outlined for students in the CIT Student Information Guide under "Academic Appeals" in the A-Z Information section.
You can view the 'Academic Appeals Policy' on the CIT Student Policies page for more information on appealing results.
Can I study part time as an international student?
A requirement of your student visa is that you are undertaking a full time study load. CIT determines this as a minimum of 20 contact hours per week. There are a few exceptions, some examples include: if you have received Recognition of Prior Learning (RP L) or if you have had to extend your studies to allow completion of your program. If this is the case you may be able to undertake less than a full time study load. Each situation is different and please contact an International Student Advisor in the International Services Unit to discuss.
What do I need to do if I want to withdraw from CIT?
Email the International Services Unit advising that you are withdrawing from your program at least 14 days prior to the start of the semester and complete the Request For Withdrawal/Refund form. The form must be dated and signed by you. Please provide your full name and CIT number. We ask you to provide a reason for your withdrawal as we will advise the Department of Home Affairs of your reason when we cancel your Electronic Confirmation of Enrolment (eCOE).
I am not coping with my study and living in Australia. Who can help me?
Settling into studies in a new city and country is often extremely difficult. Although we often try to keep this to ourselves, you are not the only person that may be feeling this way.
There are many people that can help you at CIT:
- International Student Advisors in the International Services Unit;
- Your Pastoral Care Support Officer;
- The CIT Counselling service. This is a free, confidential service that is available to all students. The counsellors are available on all CIT campuses. They can assist you with issues including, but not limited to: homesickness, depression, anxiety, relationship issues and study support.
I want to invite my family members to visit me in Australia. Who can help me?
The International Services Unit can issue you a letter in support of your family members coming to visit. You need to provide us with the full name and date of birth of the individuals wishing to come and visit you, as it appears in their passports. We will then provide you with a letter which can be of assistance when your family members are applying for their Visitor visas.
How do I get a Tax File Number?
The Australian Taxation Office (ATO) can answer your questions in relation to tax in Australia, and issue you with a Tax File Number.
If you do not apply for a Tax File Number while working in Australia, you will have to pay a higher amount of tax.
I want to apply for permanent residency after completing my program at CIT. What do I do?
When you complete your qualification, you will be issued with a digital CIT Award and/or an Official Academic Transcript within 30 days of your final pass grade being entered by your teacher into Banner (the CIT student information system). You will receive an email to confirm that your digital documents are available to access through the My eQuals portal.
Your documents will be issued with your full name exactly as it appears in Banner. Please check that spelling, capitalisation and middle names are recorded correctly through CIT Self Service.
If you do not receive your digital academic documents within 30 days of completion, please email awards@cit.edu.au with your CIT student number, date of birth, the course code and the name of the course which you require. Some of the possible reasons for the delay are listed below and you can check these by logging on to CIT Self Service.
For the International Services Unit to do a Completion Letter (for Immigration purposes), you will need to submit your Official Academic Transcripts to the International Services Unit. The letter will be done when you lodge this information and will be sent to your email address. Please allow up to 3 working days for a completion letter to be issued..
Using this information you may then contact the Department of Home Affairs directly or seek the services of a migration lawyer to assist you with any enquiries about permanent residency.
I am currently enrolled in an English program and want to apply for a mainstream program. What do I do?
Firstly, find out about the different programs that are available to International students to study at CIT. Then go to How to Apply: CIT International to complete the onlineapplication. .
An International Student Advisor in the International Services Unit can assist you with questions you may have regarding things like: program choice; English levels required; whether you need an IELTS test; visa requirements and starting times for your study.
I have a packaged offer for an English program and main program but I didn’t meet the entry requirement for my main program. What do I do?
As soon as you know that you might not achieve the English levels you require, make an appointment to see an International Student Advisor to discuss your situation. We will be able to advise you with the options available to you. These may include changing your mainstream program choice, undertaking further English, undertaking an IELTS test, and in some cases returning home. Each situation is different. Do not assume that your situation will be exactly the same as your classmate.
Who do I contact if I have issues related to payment of my CIT fees?
As a continuing student you will be able to apply for an instalment plan to allow you to pay your fees over a period of time. These applications are assessed individually and are not guaranteed to be approved. You must apply for this option prior to your fees being due for the semester or you will receive late payment fees. Your previous payment history, and the reason you provide for needing this arrangement will be taken into consideration. A delayed payment fee of $250 will apply. You will need to send an email to ISFinance@cit.edu.au with your request and pay the required first instalment. Please note there are late fees that apply if you enter into an instalment agreement and then do not make payment by the new payment dates.
What can International Student Advisors help me with and how do I make an appointment with them?
Student Advisors have their offices at the International Services Unit which is located at the Bruce CIT Campus in Room C102. They are also at Reid CIT Campus in Room A08 during term time: Mondays to Thursdays, 9am to 4.30pm.
I am unable to attend the graduation ceremony. What do I do?
You can access your academic documents digitally through My eQuals. The Awards team will send you an email with a registration link to My eQuals. Ensure that your email address is updated on CIT Self Service
Where can I get my official academic transcript?
A digital CIT Award and/or Official Academic Transcript will be issued within 30 days of your final pass grade being entered by your teacher into Banner (the CIT student information system). You will receive an email to advise that your digital documents are available to access through My eQuals portal.
This is one of the reasons that you must keep your email address updated on CIT Self Service.
Student visas have work limitations of 48 hours per fortnight. Is this different to Industry work placement?
Yes it is different! A condition on your student visa relates to 48 hours of work per fortnight. However, there are some programs that require you to undertake work in Industry as a part of your program. Eg: Early Childhood Education and Care and Commercial Cookery. The International Services Unit can provide you with a letter to give to your employer that will give you permission to work additional to the visa limitation.
Where can I get a letter stating that I can work full time during the holiday period?
Contact the International Services Unit and ask for a letter for your employer advising that you can work more than 48 hours per fortnight during the holiday period. The letter will also list the start and end date for the holiday period.
How do I get a copy of my Electronic Confirmation of Enrolment (eCOE)?
All you need to do if you require a copy of your eCOE is contact the International Services Unit and ask for a copy. It will be emailed out to you. A simple email asking for your COE, advising your name, CIT number and the program you are studying can be sent to international@cit.edu.au
I have an emergency situation in my country and need to return home. What do I do?
Firstly, you must let the International Student Advisors in the International Services Unit know what is happening. Please do not leave without notifying us! You will be asked when you are intending to go home and when you are intending to come back. You will need to provide a copy of your flight details. Depending on your personal situation you will be asked to provide various documents. There are several options and requirements when returning home for an emergency situation based on your personal circumstances. You should speak to an International Student Advisor about your particular circumstances for further guidance.
I want to transfer to another provider. What do I need to do?
If you have not completed 6 months of your principal program with CIT, you will need to seek release from CIT to study with another provider. Please give CIT a copy of the letter of offer from your new provider and supporting documentation so your request for release can be assessed. Please see the International Students on Student Visas Compliance with the ESOS Act policy and procedures for guidelines on what is required for release.
If you have studied longer than 6 months in your principal program with CIT you just need to provide your withdrawal in writing 14 days prior to the commencement of the semester to avoid having to pay the semester fees.
Please refer to your Letter of offer and the International Students on Student visa compliance with the ESOS Act policy and procedure.
I need to extend my program. What do I need to do?
To discuss extending your program you will need to make an appointment to see an International Student Advisor at the International Services Unit. The International Student Advisor will then seek information from the College on the duration of the extension to your studies. You will be issued with a new Letter of Offer which will also outline the additional Overseas Health Cover (health insurance) you will be required to have. Immigration requirements state that you must have cover for the duration of your visa. It does help if you know the subjects you have to complete; however fees will not be calculated for you until your enrolment is finalised for the semester.
What will happen if I do not enrol within 12 days of commencement of each semester?
If you have:
- not formally withdrawn
- not given the required notice period as outlined in your Letter of Offer, and
not enrolled in classes or returned to studies within 12 days of commencement of semester.then you will not be allowed to study in that semester. This may result in your eCOE being cancelled and may have serious implications to your student visa. You are still legally responsible for payment of the fees for the semester and CIT will pursue these outstanding fees with you.
If you have a serious reason for not returning to studies, deferral may be an option; however documentation will be requested to support this. Please see the International Students on Student Visas compliance with the ESOS Act policy and procedure.
I have changed my mind with my mainstream program, and now don't need the same English level. Can I just stop studying English?
This sounds like a simple question, but it’s not. Every situation is different. We will need to see what your original eCOE was issued for and how many weeks of English are left until your main stream program is due to commence to work out whether you are able to stop studying. You should contact a Student Advisor at the International Services Unit to discuss your individual circumstances.
What is an intervention? How do I know if I need to go on an intervention? What should I do?
An intervention is a formal academic plan for students who have been identified as not currently meeting their student visa academic requirements. The requirements are that students must pass more than 50% of their enrolled subjects for each semester.
Students who are identified as at risk of not meeting their visa requirements will be contacted and asked to meet with a Student Advisor from the International Services Unit and their Pastoral Care Support Officer to discuss the support available to them as a student of CIT, and to put in place a plan for the semester to assist the student with achieving their academic requirements.
Students will meet regularly with the Student Advisor and Pastoral Care Officer throughout the semester and their progress and attendance will be monitored continuously.