Terms and Conditions

1. Student Visa Conditions

1.1.     You must abide by the conditions of your student visa (please see the Australian Government Department of Home Affairs website) relating to tuition and material fees, course performance and progress, class commitment (and maintain valid enrolment in your chosen course/s of study), work rights, good conduct and, where applicable, the course attendance requirement of 80% at theCIT. If you are judged to have not complied with these visa conditions, CIT is required to notify the Australian Government immigration authorities. This may result in cancellation of your student visa, and you may be required to return to your home country.

1.2.     You must notify CIT within 7 days of your arrival in Australia of your current residential address and your international address, personal email address and personal mobile or contact phone number. You must advise any future changes of your residential address and your international address, personal email address and personal mobile or contact phone number within 7 days. CIT is required by law to keep your current contact details as mentioned above so you can be contacted if you do not satisfy course requirements. If you do not abide by this condition, you may not receive important communication from CIT. This situation may lead to the cancellation of your student visa.

CIT will monitor your “Academic Performance and Attendance” in accordance with the relevant CIT policy International Students on Student Visas Policy: . https://cit.edu.au/policies/international_students_on_student_visas_policy

To meet academic performance requirements, you must pass more than 50% of your enrolled units of competency during a study period. To meet attendance requirements, you must attend 80% or more of your enrolled units of competency during a study period. An exception to these requirements is for the ACT Senior Secondary Certificate (post-school option) where 90% or more attendance is required.

CIT is required to have current emergency contact details during your studies with CIT. These details include, Family name and Given name, current residential address, personal mobile or contact phone number and personal email address. If any changes occur at any time to the original emergency contact details provided, CIT International must be notified within 7 days.

1.3.     Under the ‘International Students on Student Visas’ policy https://cit.edu.au/policies/international_students_on_student_visas_policy CIT reserves the right, in accordance with the Privacy Act 1988, to provide to the Australian Government your personal contact details, course enrolment details and any changes and circumstances of any suspected breach of your student visa conditions. Student breaches could include but are not limited to, non-commencement of studies, unsatisfactory course progress, not meeting attendance requirements, non-payment of fees and disciplinary reasons. Provider breaches could include but is not limited to education provider stops providing or does not start providing your course as agreed and does not meet their default obligations.

1.4.     The ‘default date’ as shown on the Letter of Offer is the final day for entry to this course. If you do not commence studies by this date, you are in default of your student visa conditions and CIT is obliged to report this default within 31 days to the Australian Government immigration authorities.

2. Release of Information

2.1.    The information provided in this Letter of Offer is required by the Australian Government Education Services for Overseas Students (ESOS) Framework - Department of Education, Australian Government (https://www.education.gov.au/esos-framework/esos-legislative-framework#toc-education-services-for-overseasstudents-act-2000 ) and the Australian Government Department of Home Affairs as evidence of enrolment in a course registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) (https://cricos.education.gov.au/ ).

2.2.  The offer of place and enrolment of the student must be made in accordance with the provisions of the Education Services for Overseas Students (ESOS) Framework - Department of Education, Australian Government (https://www.education.gov.au/esos-framework/esos-legislative-framework#toc-education-servicesfor-overseas-students-act-2000 ).

2.3.     This information will be made available to other Australian Commonwealth, State or Territory government agencies, in accordance with the Privacy Act 1988. Information will include personal and contact details, course enrolment details and changes, and the circumstance of any suspected breach by the student of a student visa (https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions/see-your-visa-conditions?product=500 ). Student breaches could

include but are not limited to, non-commencement of studies, unsatisfactory course progress, not meeting attendance requirements, non-payment of fees and disciplinary reasons. Provider breaches could include but is not limited to education provider stops providing or does not start providing your course as agreed and does not meet their default obligations.

2.4.     Information regarding your attendance and academic progress may be made available to your sponsor if the sponsorship is through your own Government or an Australian Government agency, in accordance with the Privacy Act 1988, to meet scholarship reporting requirements. For example: the Australia Awards Scholarship programs, the Indonesian International Student Mobility Award (IISMA), Saudi Arabian Cultural Mission.

3. Payment of Tuition Fees and Other Expenses

Reference:

• A standard vocational semester consists of two terms, with a total 18 teaching weeks
• English language courses are delivered in 10-week sessions

• All fees in these terms and conditions are shown in Australian Dollars (AUD)

3.1.      If your application is successful for entry to a CIT course, the CIT International team will forward a Letter of Offer that will outline the details of your course. This will include the name, duration and total tuition fees for your course/s of study. To accept the offer of place into your course/s, you must sign the Letter of Acceptance which includes the Terms and Conditions of acceptance. In addition to this, tuition fees of one study period (ie. one semester or a minimum of 20 weeks tuition if you are undertaking more than 20 weeks of an English Language course) will be required as prepayment in advance of studies unless a term payment schedule is available for your course. The term payment schedule allows tuition fees to be paid one term in advance, however, full semester tuition fees are due if the student wishes to withdraw from studies during the semester of studies. Please see section 10 - Cancellation, mid study deferral, withdrawal, release from studies with CIT or completing your course early, for more information. If you are intending to study on an Australian Student Visa, you will need to pay Overseas Student Health Cover (https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions/see-your-visa-conditions?product=500 ) for the full duration of your student visa. OSHC is private health insurance to assist overseas students and their dependants with meeting the costs of unplanned medical and hospital care which they may need while undertaking formal studies in Australia. OSHC includes ambulance cover and limited pharmaceutical items.

3.2.     As per ESOS compliance, where a course duration is more than 25 weeks, payment of a study period or one semester of tuition fees only will be required prior to commencement of studies unless a term payment schedule is available for your course. Please see 3.1 for more information on the term payment schedule. If your offer includes English Language training as well as an academic course, payment of the English course plus one semester of the academic course fees will be required unless a term payment schedule is available for your course (please see 3.1 for more information on the term payment schedule). In the case where there is more than 20 weeks of English Language Training prior to commencement of the academic course, payment of the first 20 weeks tuition for the English courses is required. If you wish to pay more than is indicated in your Letter of Offer, please contact the CIT International team to advise us of any additional fees you wish to pay in advance. Your preference can also be indicated on the invoice page of this offer.

3.3.     If you applied for studies to CIT prior to 1 July 2016 and were processed under the Streamlined Visa Processing (SVP) arrangements through the Department of Home Affairs, then those conditions still remain as valid. You must maintain the original agreement under which you accepted your course and your visa grant.

3.4.     The balance of fees payable for each subsequent study period will be invoiced in advance and payable two weeks prior to the commencement of each study period. The details of payment for each study period as per ESOS compliance are outlined in your Letter of Offer. Failure to pay by the due date will attract a late fee of $250 AUD and you will be a breach of your student visa requirements. If you fail to pay your fees by the due date because you did not receive your invoice due to a change of address or contact details and CIT were not advised of the change of address, the late fee will still be payable. If you wish to discontinue your studies at CIT, you must provide written notice to the CIT International team at least 14 days prior to the commencement of each study period. (ie. semester start date or English start date). If you have commenced studies under an SVP offer, withdrawal from studies will have additional financial commitments (see 3.3) and may have visa consequences.

3.5.     You are responsible for payment of your tuition fees, and any material fees relevant to your course. You are responsible for accommodation and living expenses and for the purchase of your own textbooks, stationery, equipment and uniform (if applicable) while doing the course. Fees are correct at the time of offer but are subject to review on an annual basis. The information regarding additional fees is listed in your Letter of Offer. You can also refer to the course details on the CIT International (http://international.cit.edu.au/courses) website .

3.6.     The Australian Government require international students to demonstrate their capacity to pay for their studies as per their Letter of Offer prior to a student visa being granted. If you fail to pay your fees by the due date for any subsequent study period, financial hardship will not be considered unless this can be verified. For more information see section 7 – ‘Refund of Pre-Paid Tuition Fees’, section 8 – ‘Refund Procedure’ and section 13 – ‘Complaints Procedure’ in this document.

3.7      You may be eligible for a payment plan in your second and subsequent study periods. A $250.00 AUD administration fee applies for each payment plan. If you apply for your payment plan after the invoiced due date, a late fee of $250.00 AUD will apply.  If you fail to pay by your payment plan due date/s a $250.00 AUD late fee will apply for each late payment.

3.8      Overdue accounts will be referred to a debt collection agency. If your student account is referred to a Debt Collection Agency an additional recovery fee will be added to your student account.

4. Changes to Tuition Fees

4.1.     CIT reserves the right to undertake a review of the tuition fees charged in any course offered to international students. The tuition fees and OSHC fees listed in the Letter of Offer are current at the time of issue but are subject to change. Prior to acceptance of your Letter of Offer, please contact the CIT International Admissions team (ISAdmissions@cit.edu.au) to confirm fees payable.

5. Additional Fees

5.1.     If you are required to repeat subjects to complete your course and those subjects are in a part time study load, then pro-rata fees will apply. Additional charges will apply if you do not complete your course level within the course duration as specified in your Letter of Offer. Fees will be charged at the current fee rate applicable at the time of study (i.e. current year of enrolment).

5.2.     Course fees which appear in the Letter of Offer are for the course/s identified only. If you study more than one qualification in any one study period, you will be charged additional fees based on the additional subjects chosen.

5.3.     Additional fees may be payable on commencement of your studies, this may include material fees, uniforms and equipment expenses. The payment of these fees is not required prior to your commencement of studies, these fees (if applicable) will be invoiced on enrolment into your subjects and are payable by the invoice due date. Please check the additional fees for your chosen course which are listed in your letter of offer. You can also refer to the course page on the CIT International website www.international.cit.edu.au.

6. Overseas Student Health Cover

6.1.      As a condition of your student visa (https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions/overview), you must maintain health insurance cover by an approved Overseas Student Health Cover Scheme for the duration of your visa. CIT’s current recommended OSHC insurer is Allianz Care Australia. Under Allianz Care Australia’s scheme, your health insurance policy will cover you and your dependants against basic medical and hospital expenses in Australia. This cover will be for the duration of your visa. Premiums must be paid before you can be issued with a Confirmation of Enrolment (COE). If you have coverage from another OSHC provider, evidence of this coverage must be produced before a COE can be issued. Please see below information from the Department of Home Affairs website.

You must:

• ensure you don't enter Australia before your OSHC begins, and
• maintain your OSHC until you leave Australia.

You may be refused entry to Australia if you cannot prove you have health insurance in place when you arrive.

Applicants in Australia

Applicants must have OSHC. If your previous visa required you to have health insurance, cover must be continuous with no gap between your previous health cover and

your OSHC.

7. Refund of Pre-Paid Tuition Fees

7.1.     The Institute will refund tuition fees paid in advance if your course is cancelled prior to commencement or fails to be delivered. See further information under Section 12 - ‘Provider Default’ in this document.

7.2.     The Institute will refund tuition fees and non-tuition fees less a 5% administration fee of the total tuition fee paid or Administration fee of $250 AUD (whichever is the lesser amount) if you are unable to obtain a student visa to arrive in Australia to commence your course. In this case the refund will only be paid if written evidence of the refusal has been provided by the Australian Department of Home Affairs or in-country Embassy or High Commission. The refund process will be completed within 28 days from receipt of the required documents i.e. Completed ‘Request for Withdrawal and Refund form’ https://international.cit.edu.au/information/publications_forms and written visa refusal notification from the Australian Department of Home Affairs. If you have arranged OSHC through CIT a refund of your policy payment will be included in the total refund amount.

7.3.     The Institute will consider a pro-rata refund of fees if your student visa application is refused after you have commenced your course. If eligible, the pro-rate refund will be less any applicable Education Agent's fees and less a 5% administration fee of the total tuition fee paid or Administration fee of $250 AUD (whichever is the lesser amount). Any OSHC fees paid must be recovered directly from the OSHC provider.

7.4.    If you fail to gain a student visa based on providing either verbal or written fraudulent or misleading information to an Australian visa office or officer, the tuition fees and non-tuition fees paid in advance will be refunded less a 5% administration fee or $500 AUD (whichever is the lesser amount).

7.5.      The Institute will consider a refund of tuition fees and non-tuition fees less a 5% administration fee of the total tuition fee paid or Administration fee of AUD $250 (whichever is the lesser amount) if written evidence is provided by the Australian Department of Home Affairs regarding an ‘invalid’ application lodgement. If the student has commenced studies a pro-rata refund of fees will be provided less a 5% administration fee of the total tuition fee paid or Administration fee of AUD $250 (whichever is the lesser amount). This is applicable to Australian onshore applicants only. Any OSHC fees paid must be recovered directly from the OSHC provider.

If either verbal or written fraudulent or misleading information is identified as the reason for the application being deemed ‘invalid’ 5% of the pre-paid tuition fees or AUD $500 (whichever is the lesser amount) will be held on processing of the refund if the student has not commenced studies.

7.6.     The Institute will refund all tuition fees and non-tuition fees less a 5% administration fee of the total tuition fee paid or Administration fee of AUD $250 (whichever is the lesser amount) and Education Agent's fees applicable, if you cancel your enrolment in writing 14 days before the agreed course commencement date as stated on your Letter of Offer. A refund will not be paid if you fail to give at least 14 days’ notice of the cancellation of your enrolment or if the course commencement date as stated on your Letter of Offer has passed.

7.7.    The Institute will refund all tuition fees less a 5% administration fee of the total tuition fee paid or Administration fee of $250 AUD (whichever is the lesser amount) and Education Agent's fees applicable, if you cancel your enrolment in writing 14 days prior to commencement date of the second or consecutive course/s of study as stated on your Letter of Offer. A refund will not be paid if you fail to give at least 14 days’ notice of the cancellation of your enrolment or if the course commencement date as stated on your Letter of Offer has passed.

7.8.     In the case of an English language course where you have already commenced studies, a refund of tuition fees may only be granted if a written notice of withdrawal is received by the CIT International Office 14 days prior to the commencement of the next course start date as per your Letter of Offer. In this case, a refund of the future tuition fees paid may be granted less a 5% administration fee of the total tuition fee paid or Administration fee of $250 AUD (whichever is the lesser amount) and Education Agent’s fee if applicable.

7.9.     A refund is not payable if the student has received a Letter of Offer with discounted English fees when either the student commences their course after the agreed course start date or for part time studies to complete their course.

7.10.    Where a student has been granted a deferral of commencement in their course due to a delay in their visa grant, tuition fees and non-tuition fees paid would be transferred to the subsequent semester.

Where the student fails to take up the place in the subsequent semester, a refund of fees less a 5% administration fee of the total tuition fee paid or Administration fee of $250 AUD (whichever is the lesser amount) will only be granted if the student’s visa is refused. However, if either verbal or written fraudulent or misleading information has been provided to the Australian Visa office, and is the reason for the visa refusal, then 5% or $500 AUD of pre-paid tuition fees will be held (whichever is the lesser amount).

7.11.   Where a deferral has been granted during the course of study as per CIT’s current ‘International Students on Student Visa’ policy and ‘International Students on Student Visa - Course deferral, suspension and cancellation of studies’ procedure with reference to deferral, any transfer of fees granted will be credited to the subsequent semester. If the student fails to return to studies after the approved deferral period, no refund of fees will apply.

7.12.   In the case of an approved transfer to another Australian Education provider, allowable refunds will only be paid to the student.

7.13.   CIT will pay the refund to the following person:

• The Student, or
• If a person(other than a student) is specified in the written agreement to receive any refund due to a student default.

7.14.   There will be no refund for days designated as Australian/ACT public holidays.

7.15.   In the case of a refund agreed to by CIT for a student returning home, the refund will be sent after the CIT International team is satisfied that you have left Australia. Evidence of travel will be required.

7.16.   This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies. For more information see section 7 – ‘Refund of prepaid tuition fees’, section 8 – ‘Refund procedure’ and section 13 – ‘Complaints procedure’ in this document. 8. Refund Procedures

8.1.     All refunds are made in Australian dollars. The terms of applicable refunds payable are listed in section 7 of this document. 8.2.     Applying for a refund:

You must complete a CIT International Refund/Withdrawal form and attach any supporting documentation as listed in the form. The Refund/withdrawal form is available to download from the CIT International website https://international.cit.edu.au/information/publications_forms.

This form must be submitted to:

• New applicants: ISAdmissions@cit.edu.au
• Current students: ISAdvisors@cit.edu.au

8.3.     Payment of refund:

CIT will pay the refund to the following person:

• The Student, or
• If a person(other than a student) is specified in the written agreement to receive any refund due to a student default

If you have applied to study at CIT through a current CIT Education Agent/Representative, a commission will be paid to the Education Agent/Representative for the

services they provided to you. If you are not successful in gaining your student visa, no commission will be paid to the Education Agent/Representative.

If you have applied through a current CIT Education Agent/Representative and you withdraw from studies within the first year, commission will be recovered prior to

any refunds payable. 8.4.    Approval of refund:

All refunds of tuition and non-tuition fees that meet the terms and conditions of the letter of offer must be approved by the Chief Financial Officer, CIT. Requests for refunds of tuition and non-tuition fees that do not meet the terms and condition of the letter of offer are forwarded to the appropriate delegate and will be assessed against the CIT Fees and refunds policy https://cit.edu.au/policies/fees_and_refunds_policy. If you meet the requirements for a refund of fees as listed in section 7 of this document, your refund will be processed within 28 working days of the receipt of your completed refund application and relevant supporting

documentation.

8.5.    Appeals of refund:

1. The student advises in writing that the original decision should be reviewed. This request can be emailed to the International Student Advisor at ISAdvisors@cit.edu.au.

2. The following documents are referred to the Student Experience Lead and Academic

Registrar to be reviewed:

a. Original request and outcome including reasons for the decision.

b. The National Code of Practice standard/s that impacts on the decision.

c. The student’s request for a review of the decision

3. When the decision has been reviewed, a letter outlining the final decision is emailed to the student including the reasons for the decision by the Student Experience Lead and Academic

Registrar. 9. Incorrect, Incomplete or Misleading Information

9.1.     CIT International has the right to vary or revise any decision regarding this Letter of Offer if information provided is found to be incorrect, incomplete, misleading or fraudulent.

9.2.     Only the applicant is to sign the Letter of Offer agreement, ot the applicant’s guardian if under 18 years of age. Anyone else signing the agreement would be considered fraudulent.

10. Cancellation, mid study deferral, withdrawal, release from studies with CIT or completing your course early

10.1.   You must provide the CIT International team notice in writing that you are withdrawing from your course at least 14 days prior to the commencement of each ‘agreed course start date’ or subsequent study period as per your LOO. You are still responsible for your fees regardless of whether you enrol in your subjects or not. The term “enrolled” into a course is based on your Letter of Offer and/or Confirmation of Enrolment (COE) for the duration of your course/s unless you have formally withdrawn in writing and submitted the withdrawal form to the CIT International team as previously advised. Failure to give 14 days’ notice will mean that you are still responsible to pay the tuition fees for the current course study period.

10.2.   If you wish to transfer to another education provider before completing the first 6 months of your principal course, the requirements of the CIT ‘International Students on Student Visas’ policy and International Students on student visas – Transfers between registered providers procedure https://cit.edu.au/policies/international_students_administration_and_fees_policy must be met. Release from studies with CIT will not be considered if you apply after the commencement of a study period. To apply for release from studies with CIT you must complete the Withdrawal/Refund Form https://international.cit.edu.au/information/publications_forms indicating you are requesting release. Supporting evidence must be submitted with your Withdrawal/Refund form https://international.cit.edu.au/information/publications_forms. Approval for release from CIT is subject to meeting the requirements in the policy and procedure mentioned above.

10.3.   If you have arrived in Australia under CIT’s approved access to the Department of Home Affairs SVP process, a transfer to another provider will not be considered unless the new provider was also an SVP provider prior to 1 July 2016 and the reasons for the transfer meet the current CIT ‘International Students on Student Visas’ policy and International Students on student visas – Transfers between registered providers procedure https://cit.edu.au/policies/international_students_administration_and_fees_policy . This is to ensure you maintain a current valid visa under SVP.

10.4.  If you complete your studies and have not paid the full course fee, you will not receive your award until fees are paid in full. If you complete studies early, your COE will be cancelled to reflect the actual duration of studies. This may impact your student visa and any future study paths you have in place.

10.5.   If you fail to comply with the conditions of enrolment at CIT after commencement of studies, no refund will apply.

10.6.   If you breach any of the visa requirements as set by the Australian Government, no refunds will apply.

10.7.   If you wish to defer your studies after commencement, your application for a deferral must meet the requirements as indicated in the ‘International Students on Student Visa’ policy and ‘International Students on Student Visa - Course deferral, suspension and cancellation of studies’ procedure https://cit.edu.au/policies/international_students_administration_and_fees_policy .

11. Additional qualifications

11.1.   Course fees that appear on the CIT International website are for individual qualifications (unless indicated). If you study more than one qualification in any study period, you will be charged additional fees based on the additional subjects chosen. You will need to indicate at the time of application if you wish to gain more than 1 qualification.

12. Provider Default

12.1.   If CIT is unable to offer the accepted course at the agreed location, you will be offered a full refund of fees and non-tuition fees. If the course has commenced, a refund less the used portion of pre-paid fees will be provided. The refund will be provided within 2 weeks from the day that you are advised that the course has been cancelled.

12.2.   If an alternative course/location is offered, you have the right to choose whether you wish to continue with the newly offered course/location or prefer a refund of pre-paid tuition and non-tuition fees. If you chose to accept the new course/location a new Letter of Offer will be issued for you to sign as acceptance as well as new COE’s to show the change of course/location. Under these circumstances, the obligations of CIT will have been discharged.

12.3.    The Tuition Protection Service (TPS) assists international students whose education providers are unable to fully deliver their course of study.

If your education provider stops providing or does not start providing your course as agreed and does not meet their default obligations

1. the TPS contacts you and creates an account for you
2. register with or log-on to the TPS
3. you provide proof of identity
4. the TPS will assist you to find options for completing your course in Australia or online
   • If there no suitable alternative courses*, you may apply for a refund of the amount of any ‘unspent’ tuition fees you have paid to your provider. These are any tuition fees you have already paid that are directly related to the course which you haven’t yet received.
     * Ceasing study may affect your visa. Contact the Australian Department of Home Affairs https://www.homeaffairs.gov.au/ for assistance.
   • Any remaining unspent tuition is refunded to you
5. contact providers and apply for preferred course
6. accept preferred suitable offer
   • TPS transfers any unspent pre-paid fees to your new provider.
   • Any remaining unspent tuition is refunded to you
7. you commence study as agreed

To visit the TPS website, please go to this link: International Students - Department of Education, Australian Government https://www.education.gov.au/tps

13. Complaints Procedure

13.1.   The complaints procedure contained within these terms and conditions of enrolment is available to a student in the event there is a grievance in relation to a refund. However, this written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.

If the student has a complaint about the services that are provided by CIT, attempts should be made to resolve the matter with relevant staff before lodging a written complaint.

Complaints

CIT categorises complaints using a 3 Level model:

Level 1 - Complaint received and immediately resolved (within 3 working days) to the complainants' satisfaction by CIT front line staff or their immediate supervisor.

Level 2 – An unresolved Level 1 complaint, or a Level 1 complaint that relates to a serious or safety related issue that is internally reviewed and investigated. Note – a complaint that relates to serious or safety related issue is one which may include but not be limited to, complaints of a criminal nature, complaints relating to threats, personal safety or harm etc.

Level 3 - An unresolved Level 2 complaint that is directly or indirectly referred to an independent external body for review and decision.

Lodging, receipt and recording complaints

Consistent with the policy principle of promoting and enabling complaints to be made to CIT, any complaints made to CIT may be made in writing by the complainant or their representative or advocate.

The CIT Form to be used to make and lodge a written complaint is available at https://cit.edu.au/contact/complaint_form

Further information can be located in the Students and Community Members Complaints Policy and Procedure

https://cit.edu.au/policies/students_and_community_members_complaints_policy

13.2.  Academic Appeals

Grounds for academic appeals

The following are grounds for appeals of an assessment outcome or a final unit result:

• apparent inconsistency in applying the rules of the assessment to the conduct of the assessment
• apparent inconsistency when allowing the application of reasonable adjustments to assessment practices
• a perceived inconsistency in issuing assessment decisions
• disputed decision on academic misconduct such as plagiarism, cheating or misuse of generative artificial intelligence
• perceived departure from unit or course content, as stated in the curriculum, course outline or underpinning knowledge and skills identified within the relevant
• subject guide or nationally accredited training product
• personal conflict with CIT teaching staff, which the student perceives as precluding them from meeting unit or course requirements
• failure of staff to comply with assessment requirements as stated in the unit or subject guide
• medical reasons
• personal reasons

Procedure

The academic appeal process will commence within ten working days of CIT receiving the appeal application. When an academic appeal is successful and requires amending an assessment outcome, the amendment will be made on the Learning Management System (LMS), or to the final grade in the student management system, within five working days of the decision.

Informal appeals process

In the first instance, CIT will endeavour to resolve any appeal of an assessment outcome through informal processes. Informal options to address a grievance could

include a conversation, either face‐to‐face or via electronic means, between the student, educator or other staff members. If the matter is addressed to the satisfaction

of the student, then the issue would be deemed closed, with no further action required. Where this informal process fails to achieve resolution of the grievance, a

formal appeal may be submitted to Student Services and lodged on Customer Relationship Management system (CRM) for the attention of the relevant College Director.

Formal Appeals process

A formal academic appeal application must include a clear and concise description of the reason for the appeal and the outcome(s) sought (i.e., what would satisfy the

applicant that the grievance had been resolved). If the appellant is invited to the Panel hearing and does not attend, without cause or notification, the appeal will be

dismissed. For further information please refer to the Academic Appeals Policy and Procedure https://cit.edu.au/policies/academic_appeals_policy.

13.3.   Appeals for breaches of Student Visa requirements

Letters of Intent to non-compliance

1. The student must email to request an internal appeal in writing to the CIT International Student Advisor at ISAdvisors@cit.edu.au.

2. When a student requests an internal appeal, they are advised of their appeal date within 10 working days of their request being received.

3. If the student’s internal appeal is successful, the student continues studies.

4. If the student’s internal appeal is unsuccessful, they are sent a letter from the Student Experience Lead and Academic Registrar of the appeal outcome.

5. CIT International will advise in writing if the student has the right to apply for an external appeal with the Overseas Student Ombudsman’s Office as a part of the appeal process for their noncompliance. In these cases, the student has 20 working days to provide evidence that they have lodged an external appeal with the

Overseas Student Ombudsman’s Office. Non-compliances that include the external appeal process are:

• Unsatisfactory Program progress
• Unsatisfactory Program attendance

6. If an external appeal is not included in the process, the student is able to appeal the decision with the Overseas Student Ombudsman’s Office even after a noncompliance is reported against their COE.

7. CIT International must report the student to Department of Education and Training via PRISMS if the student does not appeal or if their appeal/s is unsuccessful.

8. CIT International informs the Pastoral Care Officer (PCO) if the student’s enrolment is cancelled.

Non-Academic decisions including but not limited to:

a. Refund of tuition fees

b. Release from studies

1. The student describes in writing why the original decision should be reviewed. This is emailed to the International Student Advisor at ISAdvisors@cit.edu.au.

2. The following documents are referred to the Student Experience Lead and Academic

Registrar to be reviewed:

a. Original request and outcome including reasons for the decision

b. The National Code of Practice standard/s that impacts on the decision

c. The student’s request for a review of the decision

3. When the decision has been reviewed, a letter outlining the final decision is emailed to the student including the reasons for the decision by the Student Experience Lead and Academic

Registrar.

For further information please refer to the International Students on Student Visas policy and procedure https://cit.edu.au/policies/international_students_on_student_visas_policy

https://cit.edu.au/policies/international_students_on_student_visas_policy. 14. Information regarding a disability

14.1.   If you have identified in your application that you have a disability, relevant information is requested to establish whether you require the provision of additional services or facilities not required by a student who does not have a disability.

14.2.   After consideration of your requirements, if provision of these services or facilities would impose "justifiable hardship", for example a very high cost on CIT, your enrolment may be refused, or additional fees may apply. You will be advised in writing of our decision.

15. Definitions or terms used within this agreement or offer

15.1.   ‘‘Study period’ means, for courses other than English Language courses, one semester as outlined in the Letter of Offer. For English Language courses a study period equates to 10 weeks.

15.2.   ‘Default’ means the failure to meet the terms or conditions of your student visa.

15.3.   ‘Default Date’ as shown in the Letter of Offer is the final date for entry to your course. If you do not commence studies by this date, you are in default of your student visa conditions and CIT is obliged to report this default within 31 days to the Australian Government.

16. Additional Information

16.1.   The collection of information in relation to this application is held using ‘cloud’ based technology.

16.2.   This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies.

17. Student Declaration

To accept your place at the Canberra Institute of Technology (CIT), you will need to sign your Letter of Acceptance and Terms and Conditions, and agree to the following conditions:

17.1. The documents I have provided to support my application are true and correct. CIT reserves the right to withdraw my admission or terminate my enrolment where false or misleading information has been provided.

17.2. I accept the course information, tuition and material fees are correct as of the date of this offer letter. International tuition fees are reviewed annually. I am

required to pay the set annual fee applicable for the year in which I commence the relevant course.

17.3. I accept the total tuition fee is fixed at the time of enrolment for the normal duration to complete the course on a full time basis..

17.4. I agree that I have sufficient funds to cover all costs associated with my study for myself and any dependents for the total duration of my time in Australia.

17.5. I accept that in the event I do not have enough funds to cover the costs of my study, CIT reserves the right to cancel my CoE/s and report the cancellation to the Australian Department of Home Affairs.

17.6.   I agree that I am required to satisfy any relevant Academic, English and course prerequisites of my offer before I can enrol in my course. If the conditions of

my offer are not satisfied, CIT may withdraw my offer and cancel my CoE/s’.

17.7.   I agree that I am required to arrive in Australia in time to attend Orientation, unless otherwise approved. Approval of late arrival may be considered up until the default date as specified on my Letter of Offer. If I arrive after this time without approval, I will not be permitted to enrol.

17.8.    I accept any offer of credit transfer or skills recognition detailed in this Letter of Offer.

17.9.    I agree that I will advise CIT of my residential and mailing address, mobile number, email address and emergency contact details in Australia as soon as I arrive and update it within seven days of any change during my studies. 17.10.  I agree I have read and understood the refund guidelines and procedure included in my Letter of Offer.

17.11. I agree that I understand my rights and responsibilities pursuant to the ESOS Act as the holder of a student visa as explained in the information for students at https://www.education.gov.au/esos-framework/resources/international-students-factsheet..

17.12.  I accept that I am required to comply with all student visa regulations imposed by the Australian Department of Home Affairs  including completion of the course within the duration as specified on my CoE/s (if applicable).

17.13.  I agree that any information provided to CIT may be made available to Australian Commonwealth & State agencies, in accordance with the Privacy Act 1988, pursuant to the institute’s obligation under the ESOS Act and the National Code of Practice for Providers of Education and Training to Overseas Students 2018. Student breaches could  include, but not limited to, non-commencement of studies, unsatisfactory course progress, not meeting attendance requirements, non-payment of fees, and disciplinary reasons. Provider breaches could include, but are not limited to, education provider stops providing or does not start providing your course as agreed and does not meet their default obligations.

17.14.  I agree that CIT may share my information with third party providers, in accordance with the Privacy Act 1988. This may include, however is not limited to, CIT

Student Association (CIT Accommodation) and scholarship providers. Information regarding my attendance and academic progress may be made available to

my sponsor if the sponsorship is through my own Government or an Australian Government agency to meet scholarship reporting requirements. For example:

the Australia Awards Scholarship programs, the Indonesian International Student Mobility Award (IISMA), Saudi Arabian Cultural Mission.

17.15.  I consent for CIT to create a Unique Student Identifier (USI) number on my behalf if required once my student visa is issued.

17.16.  I consent for CIT to process my enrolment in the CIT student management system on my behalf in my nominated course as outline in this Letter of Offer.

17.17.  I accept that my information will be forwarded to Allianz Care Australia if I obtain Overseas Student Health Cover (OSHC) through CIT, and I agree to enter into and be subject to the terms and conditions of the Allianz Care Australia OSHC policy available at Overseas Visa Health Insurance | Allianz Care Australia www.allianzcare.com.au/en.html.

17.18.  I agree I will be subject to the CIT’s student policies and procedures available at https://cit.edu.au/policies .

17.19. I authorise CIT to check the details of my visa status (study and/or work entitlements) with the Australian Department of Home Affairs.

17.20. I agree I am a Genuine Student (GS) for the purpose of studying in Australia as required by the Australian Department of Home Affairs.

17.21. I accept that CIT reserves the right to withdraw this offer of study where the student does not meet the institute’s Genuine Student (GS) requirements.

17.22. I accept If I am a sponsored student I cannot change my course without receiving prior written approval from my sponsorship provider. I agree to release my information to my sponsorship provider relating to my studies, including enrolment details, academic progress, fees and contact details.

17.23. I accept I am not eligible without CIT’s approval to transfer to another registered provider until I have completed six months of my principal course of study or CIT has provided a formal approval of release.

17.24. I accept this agreement, and the availability of complaints and appeals processes, does not remove my right to take action under Australia’s consumer protection laws.

17.25.  I accept the terms and conditions as outlined on my Letter of Offer.

CIT, its Education agents, employees and contractors will not be liable to a student for any loss or damage arising directly or indirectly from that student’s failure to make the checks specified above.

In signing your Terms and Conditions you agree to be bound by these conditions. Term dates may vary depending on your course of study. Additional information will be provided at commencement of each year.

Additional Links:

• About your Application
• Your Letter of Offer
• Confirmation of Enrolment
• Entry Requirements
• Terms and Conditions