Community Services

If you are looking for a versatile community qualification with an array of job opportunities and a pathway to university, then CIT’s Community Services qualifications offer a firm foundation in assessing and working with the needs of clients in a variety of settings.

The Certificate IV qualification develops the skills of workers to provide a range of services and interventions to clients, and to implement community education and interventions. Work may take place in a variety of contexts such as community-based organisations, residential rehabilitation services and outreach services and workers may have supervisory responsibilities.

Those advancing to the Diploma program will develop skills, techniques and theories in the area of community welfare. You will have the opportunity to gain practical experience in the field of community welfare. Graduates of this program have found work as community welfare workers in health and community services fields.

This program includes work placement (Cert IV qualifications requires 80 hours and Diploma qualifications 120 hours of placement). Before undertaking any industry placement, you must be eligible to apply for, and hold, a 'Working with Vulnerable People Check'. Information will be provided on enrolment.

Certificate IV: 80 hours industry placement, unpaid.
Diploma: 120 hours, unpaid.

Students are encouraged to and regularly find their industry placements; however there is an Industry Placement Coordinator who manages relationships with community organisations throughout the Australia Capital Territory and who helps students finding an adequate placement.

  • Course Details
    Course/s

    Certificate IV in Community Services
    CRICOS: 089975J National ID: CHC42015


    Diploma of Community Services
    CRICOS: 089976G National ID: CHC52015

  • Course Duration
    Duration

    TOTAL CIT PACKAGE: 2 years
    Certificate IV: 1 year Diploma: 1 year

  • Course Intake
    Intake

    Semester 1 (February) and Semester 2 (July) 2019

    Semester 1 (February) and Semester 2 (July) 2020

  • Course Campus
    Campus

    CIT Bruce

  • Course Fees
    Fees*

    Tuition Fees:

    2019*: Semester 1 - $7,050 Semester 2 - $7,050

    2020*: Semester 1 - $7,250 Semester 2 - $7,250

  • *Please note - Course fees are listed in $AUD and are based on a semester rate. Total course cost will vary depending on semester start date. Small fee increases happen annually in line with CIT's fee pricing review. 2018 and 2019 fees subject to change.

  • Entry Requirements

    ACT Senior Secondary Certificate or equivalent OR Adult Entry | Students must also meet one of the following English requirements: IELTS 5.5 (no band score less than 5.0) | TOEFL iBT – 60 | PTE Academic – 42 (minimum of 36 in each band) | Cambridge English test (C1 Advanced and B2 First) - 162.

  • Course Subjects - Certificate IV

    Certificate IV in Community Services
    CRICOS: 089975J | National ID: CHC42015
    Complete 15 subjects (7 Core and 8 Electives)


    Core - Complete all 7 subjects

    National ID
    Subject Name
    • CHCADV001
      Facilitate the interests and rights of clients
      CIT Code: HUSE491
      Description: This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs. This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.
      Prerequisites: Nil
    • CHCCCS004
      Assess co-existing needs
      CIT Code: WELF456
      Description: This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
      Prerequisites: Nil
    • CHCCOM002
      Use communication to build relationships
      CIT Code: COMM498
      Description: This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust. This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.
      Prerequisites: Nil
    • CHCDIV001
      Work with diverse people
      CIT Code: CLTS145
      Description: This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers.
      Prerequisites: Nil
    • CHCLEG001
      Work legally and ethically
      CIT Code: LEGL219
      Description: This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role. This unit applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities.
      Prerequisites: Nil
    • CHCPRP001
      Develop and maintain networks and collaborative partnerships
      CIT Code: COMM499
      Description: This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice. This unit applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.
      Prerequisites: Nil
    • HLTWHS003
      Maintain work health and safety
      CIT Code: WPHS102
      Description: This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team. This unit applies to workers who have a key role in maintaining WHS in an organisation, including duty of care for other workers.
      Prerequisites: Nil


    Electives - Complete 8 subjects

    • CHCAOD001
      Work in an alcohol and other drugs context
      CIT Code: HUSE493
      Description: This unit describes the skills and knowledge required to establish and work within the current context, philosophy and values of the alcohol and other drugs (AOD) sector. This unit applies to workers who come into contact with clients affected by alcohol and other drugs.
      Prerequisites: Nil
    • CHCCDE003
      Work within a community development framework
      CIT Code: HUSE480
      Description: This unit describes the skills and knowledge required to work within a community development framework. A community development framework, may include a range of methods designed to strengthen and develop communities by enhancing individual and group capacity to confidently engage with community structures and to address problems and issues. This unit applies to workers in both health and community sectors and/or a community development work context. Workers at this level will be part of a professional team and under the guidance of a supervisor.
      Prerequisites: Nil
    • CHCCDE004
      Implement participation and engagement strategies
      CIT Code: WELF473
      Description: This unit describes the skills and knowledge required to work with individuals or groups in specific communities and support their engagement in making decisions that affects their lives. This unit applies to workers in both health and community sectors and/or a community development work context. Workers at this level will be part of a professional team and under the guidance of a supervisor.
      Prerequisites: Nil
    • CHCCDE005
      Develop and support relevant community resources
      CIT Code: HUSE481
      Description: This unit describes the skills and knowledge required to work with the community to develop relevant and effective resources to engender community support for initiatives aimed at specific groups. This unit applies to workers in both health and community sectors and/or a community development work context. Workers at this level will be part of a professional team and under the guidance of a supervisor.
      Prerequisites: Nil
    • CHCMHS001
      Work with people with mental health issues
      CIT Code: HUSE500
      Description: This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.
      Prerequisites: Nil
    • CHCGRP002
      Plan and conduct group activities
      CIT Code: HUSE512
      Description: This unit describes the knowledge and skills required to establish, lead and participate in a groups using a collaborative, strengths-based approach. This unit applies to any individual involved in planning and leading group activities. Groups may be formal or informal.
      Prerequisites: Nil
    • CHCCDE001
      Support participative planning processes
      CIT Code: HUSE479
      Description: This unit describes the skills and knowledge required to provide opportunities for community groups and individuals to participate and design cooperative arrangements for addressing common concerns. This unit applies to workers in both health and community sectors and/or a community development work context. Workers at this level will be part of a professional team and under the guidance of a supervisor.
      Prerequisites: Nil
    • CHCCCS016
      Respond to client needs
      CIT Code: WELF477
      Description: This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation. The unit applies to workers in a range of community services contexts who provide person-centred support to clients.
      Prerequisites: Nil
  • Course Subjects - Diploma

    Diploma of Community Services
    CRICOS: 089976G | National ID: CHC52015
    Complete 16 subjects (8 Core and 8 Electives)
    Subjects listed below from earlier courses automatically count towards this course


    Core - Complete all 8 subjects

    National ID
    Subject Name
    • CHCCCS007
      Develop and implement service programs
      CIT Code: HUSE495
      Description: This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
      Prerequisites: Nil
    • CHCCOM003
      Develop workplace communication strategies
      CIT Code: COMM495
      Description: This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
      Prerequisites: Nil
    • CHCDEV002
      Analyse impacts of sociological factors on clients in community work and services
      CIT Code: WELF441
      Description: This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
      Prerequisites: Nil
    • CHCDIV003
      Manage and promote diversity
      CIT Code: HUSE488
      Description: This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
      Prerequisites: Nil
    • CHCLEG003
      Manage legal and ethical compliance
      CIT Code: LEGL220
      Description: This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
      Prerequisites: Nil
    • CHCMGT005
      Facilitate workplace debriefing and support processes
      CIT Code: WELF476
      Description: This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.
      Prerequisites: Nil
    • CHCPRP003
      Reflect on and improve own professional practice
      CIT Code: WELF469
      Description: This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
      Prerequisites: Nil
    • HLTWHS004
      Manage work health and safety
      CIT Code: WPHS113
      Description: This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
      Prerequisites: Nil


    Electives - Complete all subjects

    • CHCPRP001
      Develop and maintain networks and collaborative partnerships
      CIT Code: COMM499
      Description: This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice. This unit applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.
      Prerequisites: Nil
    • CHCMHS001
      Work with people with mental health issues
      CIT Code: HUSE500
      Description: This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.
      Prerequisites: Nil
    • CHCGRP002
      Plan and conduct group activities
      CIT Code: HUSE512
      Description: This unit describes the knowledge and skills required to establish, lead and participate in a groups using a collaborative, strengths-based approach. This unit applies to any individual involved in planning and leading group activities. Groups may be formal or informal.
      Prerequisites: Nil
    • CHCADV005
      Provide systems advocacy services
      CIT Code: WELF457
      Description: This unit describes the skills and knowledge required to advocate and ensure that government, community and organisational systems broadly support and uphold human rights. This unit applies to workers in a health, community services or advocacy settings who undertake a leadership role in influencing social and system changes. Workers at this level will also advocate for change and continuous improvement at the organisational level to improve client outcomes and service quality.
      Prerequisites: Nil
    • CHCCCS019
      Recognise and respond to crisis situations
      CIT Code: WELF464
      Description: This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
      Prerequisites: Nil
    • CHCCSL001
      Establish and confirm the counselling relationship
      CIT Code: WELF489
      Description: This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.
      Prerequisites: Nil
    • CHCPRT001
      Identify and respond to children and young people at risk
      CIT Code: CHIL300
      Description: This unit describes the skills and knowledge required to support and protect children and young people who are at risk of harm. This work occurs within legislative and policy frameworks and carries a duty of care responsibility. This unit applies to workers in a range of job roles providing services to children and young people including in community services and health contexts.
      Prerequisites: Nil
    • CHCCSM005
      Develop, facilitate and review all aspects of case management
      CIT Code: HUSE482
      Description: This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision. Workers at this level work autonomously and are responsible for own outputs within organisation guidelines. This unit applies to work in a range of health and community services contexts.
      Prerequisites: Nil
  • Job Opportunities

    Certificate IV: On completion of this qualification the worker will be able to design and deliver programs that aim to enhance the wellbeing of individuals and groups. Occupational titles may include:
    - Case Worker
    - Community services worker
    - Community support worker
    - Domestic violence worker
    - Early intervention homelessness worker
    - Family support worker
    - Health education officer
    - Outreach officer
    - Support worker
    - Welfare support worker

    Diploma: Manager/advanced skills community welfare worker in the health and community services field - including children's services, family support, women's and men's services, residential and non-residential.

  • Teaching Methods and Assessment

    Modes of study include simulated workplaces for students to practice their new skills, work experience or work placement, supervised study time with a teacher and on-line learning and student engagement through e-Learn.

    Students must complete class work, assignments, practical components and project work throughout the course. They may then be assessed using a combination of these tasks, continuous assessment and examinations. Assessment outcomes may be based on competency, marks and grades, or a combination of all three assessment methods.

  • Pathways to Further Study

    On successful completion of the Diploma of Community Services students may be eligible for up to one year’s credit towards the Bachelor of Social Work with Australian Catholic University.

    All CIT Diploma's and Advanced Diploma's give students entry into the University of Canberra (UC). Students are advised to speak directly with UC in relation to course choices and pathways.

    Certificate IV in Community Services (1 year)
    PLUS
    Diploma of Community Services (1 year)
    = 2 years of study
    Optional degree pathway available