Tourism

If your horizons are wide and you want the sky to be the limit, then joining the booming travel industry could be the perfect career option for you. Our tourism qualifications provide learners with the expertise and knowledge to work for a travel organisation or for their own business, whether you want to be on the front line of travel, or to make the jump into a senior or management position.

CIT’s training facilities include a live travel agency, allowing participants to train using industry-standard computerised reservation systems and to gain experience in an environment that is transferrable to an agency, airline or wholesale travel setting.

Beyond Certificate III level, CIT’s tourism courses place an emphasis on sound business and managerial techniques, designed to help you rise through the industry by coordinating product development activities, marketing products and leading teams. Learners develop a competitive edge within the industry, judging global tourism trends and managing the business of a travel agency accordingly. In addition, learners develop wide-ranging, specialised managerial skills, allowing them to work independently and be responsible for making a range of strategic business decisions.

  • Course Details
    Course/s

    Certificate III in Travel
    CRICOS: 090938D National ID: SIT30216


    Diploma of Travel and Tourism Management
    CRICOS: 094472A National ID: SIT50116


    Advanced Diploma of Business
    CRICOS: 087457C National ID: BSB60215

  • Course Duration
    Duration

    TOTAL CIT PACKAGE: 1.5 years
    Certificate III: 6 months Diploma: 6 months Advanced Diploma: 6 months

  • Course Intake
    Intake

    Semester 1 (February) and Semester 2 (July) 2019

    Semester 1 (February) and Semester 2 (July) 2020

  • Course Campus
    Campus

    CIT Reid

  • Course Fees
    Fees*

    Tuition Fees:

    2019*: Semester 1 - $6,650 Semester 2 - $6,650

    2020*: Semester 1 - $6,850 Semester 2 - $6,850

    Extra Fees:

    Certificate III:
    Uniform Costs: $60
    Material fees: $275
    Field Exercise (Optional): $125

  • *Please note - Course fees are listed in $AUD and are based on a semester rate. Total course cost will vary depending on semester start date. Small fee increases happen annually in line with CIT's fee pricing review. 2018 and 2019 fees subject to change.

  • Entry Requirements

    Academic requirements:

    • ACT Year 10 Certificate or equivalent


    Students over the age of 20 may be eligible for adult entry. Please refer to Entry Requirements for more information.

    English requirements:

  • Course Subjects - Certificate III

    Certificate III in Travel
    CRICOS: 090938D | National ID: SIT30216
    Core - complete all 14 subjects

    National ID
    Subject Name
    • SITTIND001
      Source and use information on the tourism and travel industry
      CIT Code: TOUR237
      Description: This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry. This unit applies to all tourism and travel sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other units of competency. This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise performance.
      Prerequisites: Nil
    • SITTTSL002
      Access and interpret product information
      CIT Code: TOUR123
      Description: This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products. The product can include any international or domestic product sold by any tourism, travel, hospitality, or events business. The breadth and depth of product knowledge and its application will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of products, but focuses on the ability to source and interpret information. The unit mainly applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. It does, however, describe a fundamental operational function and those individuals who work with very little independence under close supervision would also use this skill. This includes visitor information officers, travel consultants, corporate consultants, inbound tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers, and reservations sales agents. Personnel selling travel insurance to a client must meet the requirements of the Financial Services Reform Act (2001).
      Prerequisites: Nil
    • SITTTSL003
      Provide advice on international destinations
      CIT Code: TOUR203
      Description: This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base. Specific and detailed product knowledge is covered in SITTTSL002 Access and interpret product information. International destinations and their features can include any sold by any travel or tourism organisation. Travel and tourism operators, such as travel agents and tour wholesalers, can specialise in one international destination or cover multiple destinations. The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information. The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, wholesale operations consultants, account managers for professional conference organisers, event coordinators, tour managers, and reservations sales agents.
      Prerequisites: Nil
    • SITTTSL004
      Provide advice on Australian destinations
      CIT Code: TOUR204
      Description: This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base. Specific and detailed product knowledge is covered in SITTTSL002 Access and interpret product information. Domestic destinations and their features can include any sold by any travel or tourism organisation.Travel and tourism operators in Australia, such as travel agents, tour wholesalers and inbound tour operators, would cover multiple Australian destinations. Visitor information centres and some tour operators would specialise in one region. The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information. The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes visitor information officers, travel consultants, tour operations coordinators, inbound tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers, and reservations sales agents.
      Prerequisites: Nil
    • SITTTSL005
      Sell tourism products and services
      CIT Code: TOUR124
      Description: This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units. The product can include any international or domestic product sold by any tourism, travel, hospitality, or event organisation. The organisation could be a principal (the supplier) or an agent selling products on behalf of the principal. The sale may be made for a single product or multiple products making up a complete package or itinerary. This unit applies to frontline sales or operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, restaurant managers, banquet coordinators or managers, resort activities coordinators, tour desk officers, reservations sales agents, and owner-operators of tourism organisations. The sale of travel and tourism products is subject to specific regulations under several federal and state or territory pieces of legislation: Personnel selling travel insurance to a client must meet the requirements of the Financial Services Reform Act (2001); Inbound tour operators (ITOs), irrespective of their location, selling tours that operate within Queensland are subject to the Queensland Tourism Services Act (2003). They must register with the Queensland Office of Fair Trading. This law also applies to tour guides residing anywhere in Australia when working in Queensland and selling local products. ITO personnel and guides do not need to meet any training or certification requirements.
      Prerequisites: Nil
    • SITTTSL006
      Prepare quotations
      CIT Code: TOUR125
      Description: This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined. The unit applies to any tourism, travel, hospitality or events industry sector and quotations can be for any international or domestic product. The organisation could be a principal (the supplier) or an agent quoting on products and services on behalf of the principal. It applies to frontline sales or operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, restaurant managers, banquet coordinators or managers, resort activities coordinators, tour desk officers, reservations sales agents, and owner-operators of small tourism organisations.
      Prerequisites: Nil
    • SITTTSL008
      Book supplier products and services
      CIT Code: TOUR127
      Description: This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation. The unit does not cover the skills required to receive and process an incoming reservation, which are covered in SITTTSL007 Process reservations. The unit applies to frontline operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, banquet coordinators or managers, hotel guest relations officers, tour desk officers, and operations coordinators.
      Prerequisites: Nil
    • SITTTSL009
      Process travel-related documentation
      CIT Code: TOUR129
      Description: This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines. The product can include any international or domestic product sold by any tourism, travel, hospitality, or event organisation. This unit applies to all organisations where travel and tourism documents, including air tickets, are issued to customers, suppliers and sometimes to tour delivery staff. The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, tour desk officers, and operations coordinators. Some larger organisations support a documentation department staffed by entry-level documentation officers who may require more supervision.
      Prerequisites: Nil
    • SITTTSL010
      Use a computerised reservations or operations system
      CIT Code: TOUR239
      Description: This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units. The unit applies to any tourism, travel, hospitality or event industry sector and any computerised system used to manage international or domestic product sales. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour desk officers, operations consultants, and reservations sales agents.
      Prerequisites: Nil
    • SITTTSL012
      Construct normal international airfares
      CIT Code: TOUR245
      Description: This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations. The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.
      Prerequisites: Nil
    • SITXCCS006
      Provide service to customers
      CIT Code: COMM488
      Description: This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints. The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision. This includes individuals working in a range of tourism, travel, hospitality and events contexts.
      Prerequisites: Nil
    • SITXCOM002
      Show social and cultural sensitivity
      CIT Code: COMM487
      Description: This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise. The unit applies to all tourism, travel, hospitality and event sectors. All personnel at all levels use this skill in the workplace during the course of their daily activities.
      Prerequisites: Nil
    • SITXWHS101
      Participate in safe work practices
      CIT Code: OHSS115
      Description: This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into all workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety management practices.
      Prerequisites: Nil
    • SITTTSL013
      Construct promotional international airfares
      CIT Code: TOUR244
      Description: This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct promotional or 'special' international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations. The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.
      Prerequisites: TOUR245 SITTTSL012 Construct normal international airfares


    Electives - complete 3 subjects

    • SITXEBS001
      Use social media in business
      CIT Code: EBUS166
      Description: This unit describes the performance outcomes, skills and knowledge required to establish a social media presence in a business. It requires an understanding of the use of social media tools and platforms to enhance customer engagement and market a business. The unit is relevant to businesses operating in many industry contexts, including the tourism, travel, hospitality, events and other service industry sectors. It applies to individuals using social media for business at an operational level under limited supervision.
      Prerequisites: Nil
    • SITXHRM001
      Coach others in job skills
      CIT Code: TRNG339
      Description: This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach. The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures. It applies to all tourism, hospitality and event sectors.
      Prerequisites: Nil
    • SITTTSL016
      Provide specialist advice on cruises
      CIT Code: TOUR253
      Description: This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options. The unit applies to travel and tourism operators, such as travel agencies and tour wholesalers; in particular to those which specialise in the sale of extended domestic and international cruise products. Cruises can include ocean, river, adventure, expedition and niche cruises. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision.
      Prerequisites: Nil
  • Course Subjects - Diploma

    Diploma of Travel and Tourism Management
    CRICOS: 094472A | National ID: SIT50116
    Core - Complete all 12 subjects
    Subjects listed below from earlier courses automatically count towards this course

    National ID
    Subject Name
    • BSBDIV501
      Manage diversity in the workplace
      CIT Code: MGNT699
      Description: This unit describes the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation's diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace. It applies to individuals who direct the work of others in teams of variable sizes. They may work with staff from different cultures, races, religions, generations, or other forms of difference in any industry context.
      Prerequisites: Nil
    • SITXCCS007
      Enhance customer service experience
      CIT Code: MKTG327
      Description: This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints. The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences. This includes individuals working in a range of tourism, travel, hospitality and events contexts.
      Prerequisites: Nil
    • SITXCCS008
      Develop and manage quality customer service practices
      CIT Code: MGNT721
      Description: This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service. The unit applies to senior managers who operate independently, have responsibility for others and are responsible for making a range of operational and strategic decisions. This includes individuals working in a range of tourism, travel, hospitality and event contexts and to any small, medium or large organisation.
      Prerequisites: Nil
    • SITXCOM005
      Manage conflict
      CIT Code: COMM135
      Description: This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation. The unit applies to all tourism, travel, hospitality and event sectors. The unit applies mainly to senior operational personnel, supervisors and managers who operate with some level of independence and use discretion and judgement to resolve conflicts.
      Prerequisites: Nil
    • SITXFIN002
      Interpret financial information
      CIT Code: ACCT420
      Description: This unit describes the performance outcomes, skills and knowledge required to interpret financial information and reports used by organisations to monitor business performance and provide information on operational or departmental financial activities. The unit applies to all tourism, travel, hospitality and event sectors. It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers. This unit does not include the skills required to produce reports for the overall operation of the department or whole organisation. These would be created by senior managers, financial specialists or accountants.
      Prerequisites: Nil
    • SITXFIN003
      Manage finances within a budget
      CIT Code: ACCT117
      Description: This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations. The skills and knowledge for budget development are covered in SITXFIN004 Prepare and monitor budgets. This unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to those who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
      Prerequisites: Nil
    • SITXFIN004
      Prepare and monitor budgets
      CIT Code: ACCT118
      Description: This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance. The unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of financial management decisions.
      Prerequisites: Nil
    • SITXHRM003
      Lead and manage people
      CIT Code: MGNT131
      Description: This unit describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership. The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, operational and senior managers. The unit applies to all tourism, travel, hospitality and event sectors.
      Prerequisites: Nil
    • SITXMGT001
      Monitor work operations
      CIT Code: MGNT126
      Description: This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems. The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.
      Prerequisites: Nil
    • SITXMGT002
      Establish and conduct business relationships
      CIT Code: COMM130
      Description: This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements. The unit applies to all industry sectors, and to individuals who take responsibility for making decisions about purchasing or marketing activities. They also oversee the maintenance of contracts or agreements. This could include senior operational personnel, sales and marketing personnel, managers or owner-operators of small businesses. Agreements may relate to corporate accounts, service contracts, agency agreements, venue contracts, rate negotiations, preferred product agreements, supply agreements and marketing agreements.
      Prerequisites: Nil
    • SITXWHS003
      Implement and monitor work health and safety practices
      CIT Code: OHSS119
      Description: This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records. The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation. It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers. This unit incorporates the requirement, under state and territory work health and safety (WHS) legislation, for businesses to take a systematic approach to managing the safety of their workers and anyone else in the workplace.
      Prerequisites: Nil


    Electives - Complete all subjects

    • SITTPPD001
      Package tourism products
      CIT Code: TOUR243
      Description: This unit describes the performance outcomes, skills and knowledge required to create, tailor and cost packages to meet the needs of particular markets or customers. This may include packages with complex itineraries or a wide range of products. The unit applies to tour wholesalers, tour operations and event organisers, and to individuals working independently in senior operational or coordination roles with limited guidance from others. They complete complex itinerary planning, costing and operational coordination for new or enhanced packaged products. Products may include brochured touring products, incentive and special interest group itineraries, events and series tours.
      Prerequisites: Nil
    • SITXGLC001
      Research and comply with regulatory requirements
      CIT Code: LEGL102
      Description: This unit describes the performance outcomes, skills and knowledge required to comply with laws and licensing requirements for specific business operations. It requires the ability to access and interpret regulatory information, determine scope of compliance, and develop, implement and continuously review and update policies and practices for business compliance. The unit applies to regulatory requirements for day-to-day business operations in all tourism, travel, hospitality and event sectors and to special requirements for one-off events. It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of operational business and regulatory compliance decisions.
      Prerequisites: Nil
    • SITTPPD003
      Coordinate and operate sustainable tourism activities
      CIT Code: TOUR110
      Description: This unit describes the performance outcomes, skills and knowledge required to organise and operate tourism activities with minimal negative environmental and social impact. The emphasis of this unit is on short-term operational action planning and implementation, and does not include a strategic management focus. The unit applies to the tour operations, cruise, attractions, and holiday parks and resort sectors, and to those working in senior operational or supervisory roles. This could include senior guides or activities coordinators, or owner-operators of small tourism organisations. The unit is particularly relevant to those who provide tourism experiences in environmentally sensitive areas, including nature or ecotourism-based experiences.
      Prerequisites: Nil
    • SITTPPD007
      Research and analyse tourism data
      CIT Code: TOUR108
      Description: This unit describes the performance outcomes, skills and knowledge required to conduct tourism research. It requires the ability to identify research needs, conduct research, interpret the data, and apply the results. The unit applies to all industry sectors, and to individuals who have senior operational or management roles. Research may be primary or secondary and conducted to inform a range of activities and planning processes. It may be required to assist with customer service, planning and product development, or sales and marketing.
      Prerequisites: Nil
    • SITXEBS002
      Develop, implement and monitor the use of social media in a business
      CIT Code: TOUR252
      Description: This unit describes the performance outcomes, skills and knowledge required to manage the development and implementation of social media in a business and monitor its effectiveness. It requires an understanding of social media tools and platforms in order to develop a social media plan, and supporting organisational policies for social media use. This unit does not address the skills and knowledge required to set up social media accounts or its day-to-day business use. The unit is relevant to businesses operating in many industry contexts, including the tourism, travel, hospitality, events and other service industry sectors. It applies to owners or managers of businesses who are responsible for the planning, development and monitoring of social media use in a business context.
      Prerequisites: Nil
  • Course Subjects - Advanced Diploma

    Advanced Diploma of Business
    CRICOS: 087457C | National ID: BSB60215
    Complete all 6 subjects from this group
    Subjects listed below from earlier courses automatically count towards this course

    National ID
    Subject Name
    • BSBHRM602
      Manage human resource strategic planning
      CIT Code: MGNT331
      Description: This unit describes the skills and knowledge required to develop, implement and maintain a strategic approach to managing human resources in an organisation ensuring that the organisation has the structure and staff to meet current and foreseeable business and performance objectives. It applies to individuals employed as human resource managers after a firm grounding has been established in a range of human resource activities.
      Prerequisites: Nil
    • BSBINN601
      Lead and manage organisational change
      CIT Code: MGNT326
      Description: This unit describes skills and knowledge required to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies. It applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area. The unit takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge.
      Prerequisites: Nil
    • BSBMGT615
      Contribute to organisation development
      CIT Code: MGNT315
      Description: This unit describes the skills and knowledge required to contribute to the creation of an organisation development plan which ensures that the organisation will become more effective over time in achieving its goals. It applies to individuals with organisation wide responsibilities who are critically involved in shaping and focussing the organisation so that it can adapt to new technologies, challenges and markets.
      Prerequisites: Nil
    • BSBMKG609
      Develop a marketing plan
      CIT Code: MKTG257
      Description: This unit describes the skills and knowledge required to research, develop and present a marketing plan for an organisation. It applies to individuals working in senior marketing positions who are responsible for formulating a marketing plan by developing specific marketing strategies and tactics in accordance with the organisation's overall marketing objectives. Individuals operating at this level may receive input from people working under their supervision who collect information required to devise specific marketing strategies and tactics.
      Prerequisites: Nil
    • BSBFIM601
      Manage finances
      CIT Code: ACCT342
      Description: This unit describes the skills and knowledge required to undertake budgeting, financial forecasting and reporting and to allocate and manage resources to achieve the required outputs for the business unit. It includes contributing to financial bids and estimates, allocating funds, managing budgets and reporting on financial activity. It applies to individuals who have managerial responsibilities which include overseeing the management of financial and other resources across a business unit, a series of business units or teams, or an organisation. It covers all areas of broad financial management. In a larger organisation this work would be supported by specialists in financial management.
      Prerequisites: Nil
    • BSBSUS501
      Develop workplace policy and procedures for sustainability
      CIT Code: MGNT608
      Description: In this unit you will gain the skills and knowledge required to develop and implement a workplace sustainability policy, including the modification of the policy to suit changed circumstances. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines.
      Prerequisites: Nil


    Other Electives - complete a maximum of 2 subjects

    • BSBMGT605
      Provide leadership across the organisation
      CIT Code: MGNT353
      Description: This unit describes the skills and knowledge required to demonstrate senior leadership behaviour and personal and professional competence. Business ethics are also addressed in this unit. It applies to individuals who have a role in inspiring and motivating others to achieve organisational goals and to model professionalism in their organisation and industry. Leadership is seen in the context of the organisational mission.
      Prerequisites: Nil
    • BSBDIV601
      Develop and implement diversity policy
      CIT Code: MGNT606
      Description: This unit describes the skills and knowledge required to research diversity and its importance to organisational activity and to draft, plan and implement diversity policy. It applies to individuals working in organisations with staff and clients from different cultures, races or religions, multiple generations, or where there are other forms of diversity in the workforce.
      Prerequisites: Nil
    • BSBMGT624
      Develop and implement corporate social responsibility
      CIT Code: MGNT778
      Description: This unit identifies the skills and knowledge required to consult with stakeholders to develop,implement and evaluate corporate social responsibility policy in an organisation. It applies to individuals working in senior roles in diverse contexts who have responsibility for ensuring an organisation is positioned to ensure its long-term viability and success.
      Prerequisites: Nil
    • BSBMGT617
      Develop and implement a business plan
      CIT Code: MGNT605
      Description: This unit describes the skills and knowledge required to run a business operation and covers the steps required to develop and implement a business plan. It applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. As such, they may oversee the work of a number of teams and other managers.
      Prerequisites: Nil
  • Job Opportunities

    Certificate III: Possible job titles include:

    • Domestic travel consultant
    • Tour desk consultant
    • International travel consultant
    • Leisure consultant
    • Corporate leisure consultant
    • Corporate consultant
    • International corporate consultant
    • Online consultant
    • Mobile travel consultant
    • Cruise consultant

    Diploma: This qualification provides a pathway to work in any sector of the travel and tourism industry as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses. Possible job titles include:

    • Manager
    • Inbound groups
    • Inbound sales
    • Tour operations
    • Travel operations
    • Tourism product development
    • Reservations
    • Retail travel agency
    • Sales manager
    • Corporate travel agency
    • Sales

    Advanced Diploma:

    • Senior executive
    • Senior administrator
  • Teaching Methods and Assessment

    Students will learn through a blend of face to face and online learning using digital and teacher resources, textbooks, and online learning and student engagement through eLearn.

    Students will be assessed through direct observation, portfolios, product based methods (reports, presentations) and evidence from the workplace.

  • Pathways to Further Study

    Students who successfully complete the Advanced Diploma of Business and gain entry into Charles Sturt University (CSU) will receive 96 credit points (1.5 years) towards the Bachelor of Business Studies.

    Students are advised to speak directly with each university in relation to course choices and pathways.

    Certificate III in Travel (6 months)
    PLUS
    Diploma of Travel and Tourism Management (6 months)
    PLUS
    Advanced Diploma of Business (6 months)
    = 1.5 years of study
    Optional degree pathway available