Business Administration

Successful administration is the backbone of businesses large and small. CIT’s Business Administration courses provide thorough, practical training designed to prepare you for a range of roles in the public or private business sectors.

You will learn practical business and computing skills in an exciting Simulated Business environment, which provides the opportunity to gain essential experience working with other students all over Australia. Although the products and money are virtual, everything else is real! You develop communication skills, network, manage accounts, maintain financial records and organise schedules. You will also advance your skills in Word, Excel, Access and MYOB.

As you advance to Certificate IV-level study, you will develop your skills in current industry software packages, customer service and team skills, with computing subjects increasing in complexity - requiring and providing advanced skills.

Those who progress to the Diploma will learn to manage people within an office environment. You will improve your job opportunities with an industry work experience placement, as well as gaining management skills in document design, meetings, project work, people performance, planning conferences, reviewing administration systems and personal work priorities.

The Advanced Diploma could equip you to contribute to better business outcomes, developing knowledge and skills to manage change, contribute to marketing plans, manage finances and develop your leadership potential. The qualification also fast-tracks graduates to the Charles Sturt University (CSU) Bachelor of Business, which is jointly delivered and completed at CIT's Reid campus.

  • Course Details
    Course/s

    Certificate III in Business Administration
    CRICOS: 086852M National ID: BSB30415


    Certificate IV in Business Administration
    CRICOS: 087018D National ID: BSB40515


    Diploma of Business
    CRICOS: 087140B National ID: BSB50215


    Advanced Diploma of Business 
    CRICOS: 087457C National ID: BSB60215

  • Course Duration
    Duration

    TOTAL CIT PACKAGE: 2 years
    Certificate III: 6 months Certificate IV: 6 months Diploma: 6 months Advanced Diploma: 6 months

  • Course Intake
    Intake

    Semester 1 (February) and Semester 2 (July) 2019

    Semester 1 (February) and Semester 2 (July) 2020

  • Course Campus
    Campus

    CIT Bruce

  • Course Fees
    Fees*

    Tuition Fees:

    2019*: Semester 1 - $6,650 Semester 2 - $6,650

    2020*: Semester 1 - $6,850 Semester 2 - $6,850

    Extra Fees:

    Certificate III:
    Material Fees: $20
    Textbooks: $215

    Certificate IV:
    Material Fees: $35
    Textbooks: $270

    Diploma:
    Textbooks: $300

    Advanced Diploma:
    Textbooks: $300

  • *Please note - Course fees are listed in $AUD and are based on a semester rate. Total course cost will vary depending on semester start date. Small fee increases happen annually in line with CIT's fee pricing review. 2018 and 2019 fees subject to change.

  • Entry Requirements

    Academic requirements:

    • ACT Senior Secondary Certificate or equivalent


    Students over the age of 20 may be eligible for adult entry. Please refer to Entry Requirements for more information.

    English requirements:


    Direct entry into the Certificate IV in Business Administration may be granted once the student's application and previous qualifications have been assessed.

  • Course Subjects - Certificate III

    Certificate III in Business Administration
    CRICOS: 086852M | National ID: BSB30415
    Complete 13 subjects (2 Core and 11 Electives)


    Core - complete all 2

    National ID
    Subject Name
    • BSBITU307
      Develop keyboarding speed and accuracy
      CIT Code: COMP362
      Description: This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques. It applies to individuals who work in a range of environments and are required to enter text and data with speed and accuracy. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents. On successful completion of this unit, individuals must be assessed in accordance with the current version of AS 2708: 2001 and issued with a speed statement.
      Prerequisites: Nil
    • BSBWHS201
      Contribute to health and safety of self and others
      CIT Code: OHSS200
      Description: This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes. It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.
      Prerequisites: Nil


    Electives - complete 11 - - not all electives will be offered every semester
    Group A - complete 7

    • BSBADM307
      Organise schedules
      CIT Code: COMP219
      Description: This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.
      Prerequisites: Nil
    • BSBFIA302
      Process payroll
      CIT Code: ACCT228
      Description: This unit describes skills and knowledge required to process payroll from provided data using manual and computerised payroll systems. It applies to individuals employed in a range of work environments who are responsible for payroll functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff who have been delegated payroll responsibilities.
      Prerequisites: Nil
    • BSBFIA303
      Process accounts payable and receivable
      CIT Code: ACCT232
      Description: This unit describes skills and knowledge required to maintain accounts payable and accounts receivable records, including processing payments to creditors and handling overdue accounts receivable. It applies to individuals employed in a range of work environments supporting the accounting functions and aspects of an enterprise. They may provide administrative support within an enterprise, or may be members of staff who have been delegated accounting responsibilities.
      Prerequisites: Nil
    • BSBFIA304
      Maintain a general ledger
      CIT Code: ACCT231
      Description: This unit describes the skills and knowledge required to maintain a computerised or manual general ledger system within an organisation, including processing journal entries and preparing a trial balance. It applies to individuals employed in a range of work environments with responsibility for simple accounting functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff with delegated responsibilities relating to general ledger maintenance.
      Prerequisites: Nil
    • BSBITU302
      Create electronic presentations
      CIT Code: COMP218
      Description: This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access. It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.
      Prerequisites: Nil
    • BSBITU303
      Design and produce text documents
      CIT Code: COMP366
      Description: This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software. It applies to individuals who possess fundamental skills in computer operations and keyboarding, and basic skills in operation of word processing software. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents.
      Prerequisites: Nil
    • BSBITU304
      Produce spreadsheets
      CIT Code: COMP365
      Description: This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software. It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision.
      Prerequisites: Nil
    • BSBITU306
      Design and produce business documents
      CIT Code: MGNT384
      Description: This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.
      Prerequisites: Nil
    • BSBITU309
      Produce desktop published documents
      CIT Code: COMP364
      Description: This unit describes the skills and knowledge required to design and produce desktop published documents. It applies to individuals who work in a range of environments, which may include providing administrative support within an enterprise, or who may be technical or knowledge experts responsible for production of their own documents.
      Prerequisites: Nil
    • BSBWRT301
      Write simple documents
      CIT Code: COMM343
      Description: This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.
      Prerequisites: Nil


    Group B and Other - may complete 4

    • BSBADM302
      Produce texts from notes
      CIT Code: CLER176
      Description: This unit describes the skills and knowledge required to take notes from oral or printed sources to produce accurate text. It applies to individuals employed in a range of work environments who produce notes and texts from oral and printed sources. They may work as individuals providing administrative support within an enterprise, or they may be responsible for the production of their own notes and other documentation.
      Prerequisites: Nil
    • BSBADM303
      Produce texts from audio transcription
      CIT Code: COMP220
      Description: This unit describes the skills and knowledge required to transcribe from an audio source using keyboarding techniques to produce accurate texts. It applies to individuals employed in a range of work environments and who may be required to provide administrative support within an enterprise and be responsible for their own output.
      Prerequisites: Nil
    • BSBADM311
      Maintain business resources
      CIT Code: MGNT324
      Description: This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team.
      Prerequisites: Nil
    • BSBCMM301
      Process customer complaints
      CIT Code: CLER179
      Description: This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.
      Prerequisites: Nil
    • BSBCUS301
      Deliver and monitor a service to customers
      CIT Code: CLER169
      Description: This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.
      Prerequisites: Nil
    • BSBDIV301
      Work effectively with diversity
      CIT Code: CLER178
      Description: This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.
      Prerequisites: Nil
    • BSBFIA301
      Maintain financial records
      CIT Code: ACCT229
      Description: This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors' and creditors' systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts and may exercise discretion and judgement using appropriate theoretical knowledge of financial records.
      Prerequisites: Nil
    • BSBINM301
      Organise workplace information
      CIT Code: CLER167
      Description: This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems. It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.
      Prerequisites: Nil
    • BSBINM302
      Utilise a knowledge management system
      CIT Code: ADMN184
      Description: This unit describes the skills and knowledge required to access a knowledge management system, use monitoring and review processes to provide feedback and improve own work practices using the system. This includes a whole range of strategies, methods, activities and techniques used formally and informally by individuals and the organisation (as formalised in a knowledge management system) to identify, collect, organise, store, retrieve, analyse, share and apply knowledge to the work of the organisation. It applies to individuals who apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of knowledge management to assist in increasing productivity, to improve quality or to recognise the benefits to the organisation through the improved use of knowledge.
      Prerequisites: Nil
    • BSBINM303
      Handle receipt and despatch of information
      CIT Code: CLER158
      Description: This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail. It also covers collating and despatching bulk mail according to Australia Post specifications. It applies to individuals who, while under supervision, provide services to support legal practitioners. All aspects of legal practice may be subject to a range of legislation, rules, regulations and/or codes of practice relevant to different job roles and jurisdictions.
      Prerequisites: Nil
    • BSBINN201
      Contribute to workplace innovation
      CIT Code: INNO107
      Description: This unit describes the skills and knowledge required to make a pro-active and positive contribution to workplace innovation. It applies to individuals working in any industry or community context, in both small and large organisations who take a pro-active approach to identifying, suggesting and developing ideas about better ways of doing things at a practical operational level in a specific area of activity. While the individual's overall work is undertaken with some supervision and guidance, they apply discretion, judgement and effective interpersonal skills in order to contribute to workplace innovation.
      Prerequisites: Nil
    • BSBIPR301
      Comply with organisational requirements for protection and use of intellectual property
      CIT Code: ADMN208
      Description: This unit describes the skills and knowledge required to assist with the protection and lawful use of an organisation's intellectual property and to avoid intellectual property infringement. It focuses on supporting the maintenance of an organisation's policies and procedures for the protection of intellectual property and avoidance of intellectual property infringement. It applies to individuals who operate in a broad range of work roles and contexts and whose role may include assisting the organisation to comply with intellectual property requirements for the protection and use of intellectual property.
      Prerequisites: Nil
    • BSBITU301
      Create and use databases
      CIT Code: COMP217
      Description: This unit describes the skills and knowledge required to create simple two-table relational databases with reports and queries, for storage and retrieval of information. It applies to individuals that may provide administrative support within an enterprise, or may be independently responsible for storage and retrieval of data relating to their own work roles.
      Prerequisites: Nil
    • BSBITU305
      Conduct online transactions
      CIT Code: COMP359
      Description: This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and buying and selling products and services. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of conducting online transactions to provide technical advice and support to a team.
      Prerequisites: Nil
    • BSBPRO301
      Recommend products and services
      CIT Code: MKTG205
      Description: This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services. It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.
      Prerequisites: Nil
    • BSBSUS201
      Participate in environmentally sustainable work practices
      CIT Code: ADMN199
      Description: This unit describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices. This unit requires the ability to access industry information, and applicable legislative and occupational health and safety (OHS) guidelines. While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant national, state and territory legislation, regulations and codes of practice impact upon this unit.
      Prerequisites: Nil
    • BSBWOR204
      Use business technology
      CIT Code: COMP213
      Description: This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data. It applies to individuals who apply a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.
      Prerequisites: Nil
    • BSBWOR301
      Organise personal work priorities and development
      CIT Code: CLER166
      Description: This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.
      Prerequisites: Nil
    • BSBWOR302
      Work effectively as an off-site worker
      CIT Code: EBUS124
      Description: This unit describes the skills and knowledge required to negotiate and perform self-managed, self-directed and agreed work. It is a flexible employment option that meets all legal and regulatory employment requirements. It applies to individuals who are skilled operators and apply a broad range of competencies in various off-site contexts. Most commonly this will apply to people working from home or another location away from a central office.
      Prerequisites: Nil
    • BSBWHS401
      Implement and monitor WHS policies, procedures and programs to meet legislative requirements
      CIT Code: OHSS206
      Description: This unit describes the skills and knowledge required to implement and monitor an organisation's work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation's WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.
      Prerequisites: Nil
    • BSBPUR301
      Purchase goods and services
      CIT Code: PURC130
      Description: This unit describes the skills and knowledge required to determine purchasing requirements and make and receive purchases. It applies to individuals who work under a level of supervision and who conduct low risk, low expenditure purchasing for an organisation using established and documented purchasing strategies. Individuals may be working in a small organisation with general responsibility for conducting purchasing within an organisation, or they may be a purchasing specialist working in a large organisation. Some judgement may be required to make decisions about purchasing strategies.
      Prerequisites: Nil
  • Course Subjects - Certificate IV

    Certificate IV in Business Administration
    CRICOS: 087018D | National ID: BSB40515
    Electives - Group A - complete 6
    Subjects listed below from earlier courses automatically count towards this course

    National ID
    Subject Name
    • BSBADM401
      Produce complex texts from shorthand notes
      CIT Code: CLER177
      Description: This unit describes the skills and knowledge required to take accurate shorthand notes at a minimum speed of 80 words per minute from a variety of sources, including dictation and multiple speakers, and to produce complex texts from shorthand notes. It applies to individuals employed in a range of work environments and who may be required to provide administrative support within an enterprise and be responsible for the production of their own notes.
      Prerequisites: Nil
    • BSBADM405
      Organise meetings
      CIT Code: CLER171
      Description: This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. It applies to individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.
      Prerequisites: Nil
    • BSBADM406
      Organise business travel
      CIT Code: CLER172
      Description: This unit describes the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements. It applies to individuals employed in a range of work environments who may work providing administrative support within an enterprise, or have responsibility for these tasks in relation to their own workgroup or role.
      Prerequisites: Nil
    • BSBADM411
      Produce complex texts from audio transcription
      CIT Code: COMP367
      Description: This unit describes the skills and knowledge required to transcribe court, parliamentary, police telephone scripts, or medical proceedings and to produce complex and accurate transcriptions within specified timeframes. It applies to individuals who require specialist skills in word processing and audio transcription. In most cases they would work in an environment where transcription is a central aspect of their work role, but the unit may also apply to experienced administrative staff who use transcription in only part of their role. No licensing, legislative or certification requirements apply to this unit at the time of publication.
      Prerequisites: Nil
    • BSBFIA401
      Prepare financial reports
      CIT Code: ACCT230
      Description: This unit describes skills and knowledge required to record general journal adjustment entries and to prepare end of period financial reports. It applies to individuals employed in a range of work environments who are responsible for preparing financial reports. They may be individuals providing administrative support within an enterprise, or they might have responsibility for these tasks in relation to their own workgroup or role.
      Prerequisites: Nil
    • BSBINM401
      Implement workplace information system
      CIT Code: MGNT438
      Description: This unit describes the skills and knowledge required to implement and review the workplace information system. It involves the identification, acquisition, initial analysis and use of appropriate information which plays a significant part in the organisation's effectiveness. It applies to individuals whose work will normally be carried out within routine and non-routine methods and procedures which require planning and evaluation, leadership and guidance of others, and some discretion and judgement.
      Prerequisites: Nil
    • BSBITA401
      Design databases
      CIT Code: COMP361
      Description: This unit describes the skills and knowledge required to design and develop a database (including queries, forms and reports) to meet a defined need using existing data. It applies to individuals who may work independently or within an administrative support role, with the responsibility to use databases to store and retrieve data using commercially available database software.
      Prerequisites: Nil
    • BSBITU401
      Design and develop complex text documents
      CIT Code: COMP360
      Description: This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software. It applies to individuals who work in a range of business environments and have skills which may be applied in the provision of administrative support within an enterprise, or by technical/knowledge experts responsible for producing their own word processed documents.
      Prerequisites: Nil
    • BSBITU402
      Develop and use complex spreadsheets
      CIT Code: COMP222
      Description: This unit describes the skills and knowledge required to use spreadsheet software to complete business tasks and produce complex documents. It applies to individuals employed in a range of work environments who require skills in creation of complex spreadsheets to store and retrieve data. They may work as individuals providing administrative support within an enterprise, or may be independently responsible for designing and working with spreadsheets relevant to their own work roles.
      Prerequisites: Nil
    • BSBITU404
      Produce complex desktop published documents
      CIT Code: COMP363
      Description: This unit describes the skills and knowledge required to design and produce complex desktop published documents. This unit applies to individuals employed in a range of work environments who require well-developed skills in desktop publishing. They may be individuals providing administrative support within an enterprise, or others responsible for production of their own documents.
      Prerequisites: Nil
    • BSBWRT401
      Write complex documents
      CIT Code: COMM344
      Description: This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity. It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.
      Prerequisites: Nil


    Electives - Group B and Other - complete 4

    • BSBCMM401
      Make a presentation
      CIT Code: MKTG156
      Description: This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience. This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas.
      Prerequisites: Nil
    • BSBEBU401
      Review and maintain a website
      CIT Code: EBUS110
      Description: This unit describes the skills and knowledge required to undertake data analysis, review website content, and update and maintain a website. It applies to individuals who have knowledge of the relationship between a website and the core functions of an organisation. They also have working knowledge and skills to perform basic updates to website content. They may provide administrative support within an organisation or be other individuals who have been delegated this responsibility.
      Prerequisites: Nil
    • BSBHRM405
      Support the recruitment, selection and induction of staff
      CIT Code: MGNT755
      Description: This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions. This unit applies to individuals who support recruitment, selection and induction functions under the direction of a human resource manager.
      Prerequisites: Nil
    • BSBITU303
      Design and produce text documents
      CIT Code: COMP366
      Description: This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software. It applies to individuals who possess fundamental skills in computer operations and keyboarding, and basic skills in operation of word processing software. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents.
      Prerequisites: Nil
    • BSBLDR403
      Lead team effectiveness
      CIT Code: MGNT388
      Description: This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion. It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams. Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.
      Prerequisites: Nil
    • BSBRES401
      Analyse and present research information
      CIT Code: MGNT309
      Description: This unit describes the skills and knowledge required to gather, organise, analyse and present workplace information using available systems. This includes identifying research requirements and sources of information, applying information to a set of facts, evaluating the quality of the information, and preparing and producing reports. It applies to individuals who are required to apply their broad knowledge of the work environment to analysis and research tasks, evaluate information from a variety of sources and apply solutions to a range of unpredictable problems.
      Prerequisites: Nil
    • BSBADM407
      Administer projects
      CIT Code: CLER173
      Description: This unit describes skills and knowledge required to perform the activities associated with the administrative aspects of a project, such as measurement, monitoring, reporting, and winding up the project on completion. It applies to individuals who work under the supervision of an experienced project manager. It does not apply to project managers or specialist project managers. For specialist project managers, the units of competency in the Project Management competency field are applicable.
      Prerequisites: Nil
    • BSBSMB412
      Introduce cloud computing into business operations
      CIT Code: COMP383
      Description: This unit describes the skills and knowledge required to understand the fundamentals of internet computing and cloud services. It involves undertaking a basic review of business computing needs and identifying options for introducing cloud computing services into a small business or work area in an organisation. It applies to individuals who use problem-solving skills and take responsibility for adopting and promoting approaches to improve business operations.
      Prerequisites: Nil
    • BSBADM409
      Coordinate business resources
      CIT Code: RETL182
      Description: This unit describes the skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use. It applies to individuals with a broad knowledge of business resources who contribute well developed skills and knowledge to ensure adequate resources are available to perform the work of the organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
      Prerequisites: Nil
    • BSBCUS401
      Coordinate implementation of customer service strategies
      CIT Code: MGNT320
      Description: This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.
      Prerequisites: Nil
    • BSBCUS402
      Address customer needs
      CIT Code: ADMN183
      Description: This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period. This unit is appropriate to workers who are expected to have detailed product knowledge in order to recommend customised solutions. They would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.
      Prerequisites: Nil
    • BSBFIA402
      Report on financial activity
      CIT Code: MGNT381
      Description: This unit describes the skills and knowledge required to report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of financial reports. This unit applies to individuals with a broad knowledge of financial activities who contribute financial skills and knowledge to address reporting requirements of clients and legal authorities. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
      Prerequisites: Nil
    • BSBINN301
      Promote innovation in a team environment
      CIT Code: INNO112
      Description: This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team. It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.
      Prerequisites: Nil
    • BSBITS401
      Maintain business technology
      CIT Code: COMP223
      Description: This unit describes the skills and knowledge required to maintain the effectiveness of business technology in the workplace. It includes maintaining existing technology and planning for future technology requirements. It applies to individuals with a broad knowledge of business technology who may be required to contribute well-developed skills in creating solutions to maintenance and upgrade issues with existing technology. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
      Prerequisites: Nil
    • BSBMKG413
      Promote products and services
      CIT Code: SELL115
      Description: This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation's products and services. It applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
      Prerequisites: Nil
    • BSBMKG414
      Undertake marketing activities
      CIT Code: MKTG216
      Description: This unit describes the skills and knowledge required to plan, implement and manage basic marketing and promotional activities. It is a foundation unit covering general and basic marketing and promotional activities that do not require detailed or complex planning or implementation. It applies to people with no previous experience in marketing. It could be undertaken as part of a broader role of a person in a small enterprise, or as part of a marketing plan for a larger enterprise.
      Prerequisites: Nil
    • BSBMED401
      Manage patient record keeping system
      CIT Code: ADMN190
      Description: This unit describes the skills and knowledge required to manage a patient recordkeeping system within a medical environment and to supervise others. It covers clarifying roles and responsibilities, managing the operation of a patient recordkeeping system, and reviewing and improving the system. The unit does not cover the design of a new system but does cover reviews and improvements to an existing system. It applies to individuals managing an existing recordkeeping system (and sub-systems within the overall system) in a medical context. It may involve supervising the work of other personnel who implement the system and maintain patient records day-to-day. It also involves working with users of the system such as the health practitioners in the enterprise.
      Prerequisites: Nil
    • BSBREL401
      Establish networks
      CIT Code: MGNT323
      Description: This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers. It applies to individuals with a broad knowledge of networking and negotiation who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of tasks to others.
      Prerequisites: Nil
    • BSBRSK401
      Identify risk and apply risk management processes
      CIT Code: MGNT486
      Description: This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role. It applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others. In this unit, risks applicable within own work responsibilities and area of operation, may include projects being undertaken individually or by a team, or operations within a section of the organisation.
      Prerequisites: Nil
    • BSBSUS401
      Implement and monitor environmentally sustainable work practices
      CIT Code: ADMN197
      Description: This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.
      Prerequisites: Nil
    • BSBWHS401
      Implement and monitor WHS policies, procedures and programs to meet legislative requirements
      CIT Code: OHSS206
      Description: This unit describes the skills and knowledge required to implement and monitor an organisation's work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation's WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.
      Prerequisites: Nil
  • Course Subjects - Diploma

    Diploma of Business
    CRICOS: 087140B | National ID: BSB50215
    Complete 8 subjects with no more than 3 from each group
    Subjects listed below from earlier courses automatically count towards this course


    Business Administration

    National ID
    Subject Name
    • BSBADM502
      Manage meetings
      CIT Code: ADMN150
      Description: This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.
      Prerequisites: Nil


    Marketing

    • BSBMKG501
      Identify and evaluate marketing opportunities
      CIT Code: MKTG151
      Description: This unit describes the skills and knowledge required to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing characteristics of possible markets and assessing viability of changes to operations. It applies to individuals working in a supervisory or management marketing or advertising role within a marketing or advertising team or media organisation.
      Prerequisites: Nil
    • BSBMKG502
      Establish and adjust the marketing mix
      CIT Code: MKTG148
      Description: This unit describes the skills and knowledge required to determine the optimum marketing mix for a business through analysis of interrelated marketing components. It applies to individuals in marketing management roles who are responsible for developing marketing and promotional mix within an organisation. They may also adjust the marketing mix when new marketing opportunities are identified.
      Prerequisites: Nil
    • BSBMKG506
      Plan market research
      CIT Code: MKTG232
      Description: This unit describes the skills and knowledge required to plan market research by identifying market research needs, defining market research objectives, identifying data gathering approaches and developing a market research plan. It applies to individuals in a non-market research organisation who conduct market research planning at a managerial level.
      Prerequisites: Nil
    • BSBMKG514
      Implement and monitor marketing activities
      CIT Code: MKTG269
      Description: This unit describes the skills and knowledge required to apply and observe marketing plan objectives and action necessary improvements. It applies to individuals who possess a sound theoretical knowledge base in advertising management, and demonstrate a range of managerial skills. In this role, they usually lead and coordinate a marketing team, implement a marketing plan, monitor performance of marketing strategies and evaluate their effectiveness. They also involve team members in identifying improvements for marketing strategies and formulating recommendations for future marketing activities.
      Prerequisites: Nil
    • BSBMKG515
      Conduct a marketing audit
      CIT Code: MKTG253
      Description: This unit describes the skills and knowledge required to prepare and manage a marketing audit, with reference to an organisation's marketing plan. It applies to individuals who are required to develop a comprehensive description of the organisation's marketing operations as part of the marketing, planning and management auditing process. The outcomes of marketing audits are generally used to inform an organisation's marketing plan. In this role, individuals must possess a sound theoretical knowledge of advertising management and demonstrate a range of managerial skills. Typically, they have responsibility for work of other staff.
      Prerequisites: Nil


    Human Resources

    • BSBHRM501
      Manage human resource services
      CIT Code: MGNT330
      Description: This unit describes the skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics. It applies to individuals with responsibility for coordinating a range of human resource services across an organisation. They may have staff reporting to them.
      Prerequisites: Nil
    • BSBHRM513
      Manage workforce planning
      CIT Code: MGNT753
      Description: This unit describes the skills and knowledge required to manage planning in relation to an organisation's workforce including researching requirements, developing objectives and strategies, implementing initiatives and monitoring and evaluating trends. It applies to individuals who are human resource managers or staff members with a role in a policy or planning unit that focuses on workforce planning.
      Prerequisites: Nil
    • BSBHRM505
      Manage remuneration and employee benefits
      CIT Code: MGNT346
      Description: This unit describes the skills and knowledge required to implement an organisation's remuneration and benefit plans. It incorporates all functions associated with remuneration, including packaging, salary benchmarking, market rate reviews, bonuses and the legislative aspects of remuneration and employee benefits. It applies to individuals who are human resource managers responsible for overseeing an organisation's remuneration process.
      Prerequisites: Nil
    • BSBHRM507
      Manage separation or termination
      CIT Code: MGNT385
      Description: This unit describes the skills and knowledge required to deal with redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews. It applies to individuals who take responsibility for overseeing aspects of managing the voluntary and involuntary termination of employment.
      Prerequisites: Nil
    • BSBLED502
      Manage programs that promote personal effectiveness
      CIT Code: MGNT458
      Description: This unit describes the skills and knowledge required to manage programs with a health and wellbeing focus. The unit addresses management of the range of programs that would typically be associated with health and wellbeing such as stress management, smoking cessation, exercise, and Employee Assistance Programs (EAPs). It applies to individuals who take responsibility for managing staff health and wellbeing programs or activities. It also has particular relevance for managers of human resources or diversity programs, frontline managers and specialist consultants responsible for promoting a balance between work demands and personal life. It is not assumed the individual will be directly involved in delivering the programs.
      Prerequisites: Nil


    Management & Business

    • BSBINN501
      Establish systems that support innovation
      CIT Code: INNO109
      Description: This unit describes the skills and knowledge required to conceptualise and establish new systems that support and encourage innovation in the workplace. It applies to individuals including managers, senior operational personnel and/or internal/external specialists who are responsible for the development of new systems in small and large organisations in any community or industry context.
      Prerequisites: Nil
    • BSBINN502
      Build and sustain an innovative work environment
      CIT Code: INNO105
      Description: This unit describes the skills and knowledge required to create an environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice. It applies to individuals working in leadership or management roles in any industry or community context. The individual could be employed by the organisation, but may also be an external contractor, the leader of a cross organisation team or of a self-formed team of individuals. The work group could be permanent or temporary in nature.
      Prerequisites: Nil
    • BSBPMG522
      Undertake project work
      CIT Code: PROJ194
      Description: This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.
      Prerequisites: Nil
    • BSBRSK501
      Manage risk
      CIT Code: MGNT615
      Description: This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.
      Prerequisites: Nil
    • BSBSUS501
      Develop workplace policy and procedures for sustainability
      CIT Code: MGNT608
      Description: In this unit you will gain the skills and knowledge required to develop and implement a workplace sustainability policy, including the modification of the policy to suit changed circumstances. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines.
      Prerequisites: Nil
    • BSBWOR501
      Manage personal work priorities and professional development
      CIT Code: MGNT389
      Description: This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks. It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.
      Prerequisites: Nil
  • Course Subjects - Advanced Diploma

    Advanced Diploma of Business
    CRICOS: 087457C | National ID: BSB60215
    Complete all 6 subjects from this group
    Subjects listed below from earlier courses automatically count towards this course

    National ID
    Subject Name
    • BSBHRM602
      Manage human resource strategic planning
      CIT Code: MGNT331
      Description: This unit describes the skills and knowledge required to develop, implement and maintain a strategic approach to managing human resources in an organisation ensuring that the organisation has the structure and staff to meet current and foreseeable business and performance objectives. It applies to individuals employed as human resource managers after a firm grounding has been established in a range of human resource activities.
      Prerequisites: Nil
    • BSBINN601
      Lead and manage organisational change
      CIT Code: MGNT326
      Description: This unit describes skills and knowledge required to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies. It applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area. The unit takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge.
      Prerequisites: Nil
    • BSBMGT615
      Contribute to organisation development
      CIT Code: MGNT315
      Description: This unit describes the skills and knowledge required to contribute to the creation of an organisation development plan which ensures that the organisation will become more effective over time in achieving its goals. It applies to individuals with organisation wide responsibilities who are critically involved in shaping and focussing the organisation so that it can adapt to new technologies, challenges and markets.
      Prerequisites: Nil
    • BSBMKG609
      Develop a marketing plan
      CIT Code: MKTG257
      Description: This unit describes the skills and knowledge required to research, develop and present a marketing plan for an organisation. It applies to individuals working in senior marketing positions who are responsible for formulating a marketing plan by developing specific marketing strategies and tactics in accordance with the organisation's overall marketing objectives. Individuals operating at this level may receive input from people working under their supervision who collect information required to devise specific marketing strategies and tactics.
      Prerequisites: Nil
    • BSBFIM601
      Manage finances
      CIT Code: ACCT342
      Description: This unit describes the skills and knowledge required to undertake budgeting, financial forecasting and reporting and to allocate and manage resources to achieve the required outputs for the business unit. It includes contributing to financial bids and estimates, allocating funds, managing budgets and reporting on financial activity. It applies to individuals who have managerial responsibilities which include overseeing the management of financial and other resources across a business unit, a series of business units or teams, or an organisation. It covers all areas of broad financial management. In a larger organisation this work would be supported by specialists in financial management.
      Prerequisites: Nil
    • BSBSUS501
      Develop workplace policy and procedures for sustainability
      CIT Code: MGNT608
      Description: In this unit you will gain the skills and knowledge required to develop and implement a workplace sustainability policy, including the modification of the policy to suit changed circumstances. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines.
      Prerequisites: Nil


    Other Electives - complete a maximum of 2 subjects

    • BSBMGT605
      Provide leadership across the organisation
      CIT Code: MGNT353
      Description: This unit describes the skills and knowledge required to demonstrate senior leadership behaviour and personal and professional competence. Business ethics are also addressed in this unit. It applies to individuals who have a role in inspiring and motivating others to achieve organisational goals and to model professionalism in their organisation and industry. Leadership is seen in the context of the organisational mission.
      Prerequisites: Nil
    • BSBDIV601
      Develop and implement diversity policy
      CIT Code: MGNT606
      Description: This unit describes the skills and knowledge required to research diversity and its importance to organisational activity and to draft, plan and implement diversity policy. It applies to individuals working in organisations with staff and clients from different cultures, races or religions, multiple generations, or where there are other forms of diversity in the workforce.
      Prerequisites: Nil
    • BSBMGT624
      Develop and implement corporate social responsibility
      CIT Code: MGNT778
      Description: This unit identifies the skills and knowledge required to consult with stakeholders to develop,implement and evaluate corporate social responsibility policy in an organisation. It applies to individuals working in senior roles in diverse contexts who have responsibility for ensuring an organisation is positioned to ensure its long-term viability and success.
      Prerequisites: Nil
    • BSBMGT617
      Develop and implement a business plan
      CIT Code: MGNT605
      Description: This unit describes the skills and knowledge required to run a business operation and covers the steps required to develop and implement a business plan. It applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. As such, they may oversee the work of a number of teams and other managers.
      Prerequisites: Nil
  • Job Opportunities

    Certificate III: Junior personal assistant, receptionist, office administrator, office or administrative assistant, entry level public service positions (APS 2/3).

    Certificate IV: Executive secretary, personal assistant, administrative officer.

    Diploma: Team leader, front line manager, executive officer.

    Advanced Diploma: Middle or senior manager, area manager, department manager, regional manager.

  • Teaching Methods and Assessment

    Study methods include structured classes supported by online resources and workshop delivery.

    Assessment methods include projects, presentations, assignments and reports.

  • Pathways to Further Study

    Students who successfully complete the Diploma of Business will receive 1 year towards Charles Sturt University's (CSU) Bachelor of Business Studies, delivered on CIT's Reid campus.

    Students are advised to speak directly with CSU in relation to course choices and pathways.

    Certificate III in Business Administration (6 months)
    PLUS
    Certificate IV in Business Administration (6 months)
    PLUS
    Diploma of Business Administration (6 months)
    PLUS
    Advanced Diploma of Business Administration (6 months)
    = 2 years of study
    Optional degree pathway available