Business

Academic requirements:

• Year 12 Certificate or equivalent

Students over the age of 20 may be eligible for adult entry. Please refer to Entry Requirements for more information.

English requirements:

• IELTS 5.5 (no band score less than 5.0)
• TOEFL iBT - 46
• PTE Academic - 42 (minimum of 36 in each band)
• Cambridge English test (C1 Advanced and B2 First) - 162
• Successful completion of CIT's English for Study and Life (Upper Intermediate)

Direct entry into the Certificate IV in Business may be granted once the student's application and previous qualifications have been assessed.

• BSBWHS302

  Apply knowledge of WHS legislation in the workplace

  CIT Code:	OHSS443
  Description:	This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace. This unit applies to individuals who contribute to actions to achieve compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties.
  Prerequisites:	Nil

• BSBITU203

  Communicate electronically

  CIT Code:	COMP358
  Description:	This unit describes the skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging. It applies to individuals who use business technology to perform a range of routine tasks to communicate with co-workers, customers or others. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.
  Prerequisites:	Nil

• BSBADM307

  Organise schedules

  CIT Code:	COMP219
  Description:	This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.
  Prerequisites:	Nil

• BSBFIA304

  Maintain a general ledger

  CIT Code:	ACCT231
  Description:	This unit describes the skills and knowledge required to maintain a computerised or manual general ledger system within an organisation, including processing journal entries and preparing a trial balance. It applies to individuals employed in a range of work environments with responsibility for simple accounting functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff with delegated responsibilities relating to general ledger maintenance.
  Prerequisites:	Nil

• BSBFIA303

  Process accounts payable and receivable

  CIT Code:	ACCT232
  Description:	This unit describes skills and knowledge required to maintain accounts payable and accounts receivable records, including processing payments to creditors and handling overdue accounts receivable. It applies to individuals employed in a range of work environments supporting the accounting functions and aspects of an enterprise. They may provide administrative support within an enterprise, or may be members of staff who have been delegated accounting responsibilities.
  Prerequisites:	Nil

• BSBFIA302

  Process payroll

  CIT Code:	ACCT228
  Description:	This unit describes skills and knowledge required to process payroll from provided data using manual and computerised payroll systems. It applies to individuals employed in a range of work environments who are responsible for payroll functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff who have been delegated payroll responsibilities.
  Prerequisites:	Nil

• BSBITU307

  Develop keyboarding speed and accuracy

  CIT Code:	COMP362
  Description:	This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques. It applies to individuals who work in a range of environments and are required to enter text and data with speed and accuracy. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents. On successful completion of this unit, individuals must be assessed in accordance with the current version of AS 2708: 2001 and issued with a speed statement.
  Prerequisites:	Nil

• BSBCUS301

  Deliver and monitor a service to customers

  CIT Code:	CLER169
  Description:	This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.
  Prerequisites:	Nil

• BSBDIV301

  Work effectively with diversity

  CIT Code:	CLER178
  Description:	This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.
  Prerequisites:	Nil

• BSBITU301

  Create and use databases

  CIT Code:	COMP217
  Description:	This unit describes the skills and knowledge required to create simple two-table relational databases with reports and queries, for storage and retrieval of information. It applies to individuals that may provide administrative support within an enterprise, or may be independently responsible for storage and retrieval of data relating to their own work roles.
  Prerequisites:	Nil

• BSBITU303

  Design and produce text documents

  CIT Code:	COMP366
  Description:	This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software. It applies to individuals who possess fundamental skills in computer operations and keyboarding, and basic skills in operation of word processing software. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents.
  Prerequisites:	Nil

• BSBITU304

  Produce spreadsheets

  CIT Code:	COMP365
  Description:	This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software. It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision.
  Prerequisites:	Nil

• BSBITU306

  Design and produce business documents

  CIT Code:	MGNT384
  Description:	This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.
  Prerequisites:	Nil

• BSBITU302

  Create electronic presentations

  CIT Code:	COMP218
  Description:	This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access. It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.
  Prerequisites:	Nil

• BSBWRT301

  Write simple documents

  CIT Code:	COMM343
  Description:	This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.
  Prerequisites:	Nil

• BSBITU309

  Produce desktop published documents

  CIT Code:	COMP364
  Description:	This unit describes the skills and knowledge required to design and produce desktop published documents. It applies to individuals who work in a range of environments, which may include providing administrative support within an enterprise, or who may be technical or knowledge experts responsible for production of their own documents.
  Prerequisites:	Nil

• BSBFIA301

  Maintain financial records

  CIT Code:	ACCT229
  Description:	This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors' and creditors' systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts and may exercise discretion and judgement using appropriate theoretical knowledge of financial records.
  Prerequisites:	Nil

• BSBADM311

  Maintain business resources

  CIT Code:	MGNT324
  Description:	This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team.
  Prerequisites:	Nil

• BSBCMM301

  Process customer complaints

  CIT Code:	CLER179
  Description:	This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.
  Prerequisites:	Nil

• BSBFLM303

  Contribute to effective workplace relationships

  CIT Code:	MGNT383
  Description:	This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation. This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.
  Prerequisites:	Nil

• BSBFLM305

  Support operational plan

  CIT Code:	MGNT630
  Description:	This unit describes the skills and knowledge required to provide support for operational practices and procedures within the organisation's productivity and profitability plans. This includes contributing to the operational plan, assisting in recruiting employees and acquiring resources, and monitoring and adjusting operational performance. It applies to individuals who use planning and analytical skills to achieve the measurable, stated objectives of the team and the organisation. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non-routine activities that require some discretion and judgement.
  Prerequisites:	Nil

• BSBFLM306

  Provide workplace information and resourcing plans

  CIT Code:	MGNT625
  Description:	This unit describes the skills and knowledge required to support the information management system. It involves the identification, acquisition, initial analysis and use of appropriate workplace information. It applies to individuals who use organisational and analytical skills to support business and resource planning processes. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non-routine activities that require some discretion and judgement.
  Prerequisites:	Nil

• BSBFLM309

  Support continuous improvement systems and processes

  CIT Code:	MGNT516
  Description:	This unit describes the skills and knowledge required to support the organisation's continuous improvement systems and processes. Particular emphasis is on actively encouraging the team to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements. It applies to individuals with roles of responsibility who use initiative, organisational and communication skills to influence the ongoing development of the organisation. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.
  Prerequisites:	Nil

• BSBFLM311

  Support a workplace learning environment

  CIT Code:	MGNT629
  Description:	This unit describes the skills and knowledge required to effectively encourage and support a learning environment. Particular emphasis is on participation in processes to facilitate and promote learning and to monitor and improve learning performance. It applies to individuals who use initiative and well-developed planning and communication skills in their role. At his level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.
  Prerequisites:	Nil

• BSBFLM312

  Contribute to team effectiveness

  CIT Code:	COMM398
  Description:	This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation. It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.
  Prerequisites:	Nil

• BSBINM302

  Utilise a knowledge management system

  CIT Code:	ADMN184
  Description:	This unit describes the skills and knowledge required to access a knowledge management system, use monitoring and review processes to provide feedback and improve own work practices using the system. This includes a whole range of strategies, methods, activities and techniques used formally and informally by individuals and the organisation (as formalised in a knowledge management system) to identify, collect, organise, store, retrieve, analyse, share and apply knowledge to the work of the organisation. It applies to individuals who apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of knowledge management to assist in increasing productivity, to improve quality or to recognise the benefits to the organisation through the improved use of knowledge.
  Prerequisites:	Nil

• BSBINN301

  Promote innovation in a team environment

  CIT Code:	INNO112
  Description:	This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team. It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.
  Prerequisites:	Nil

• BSBIPR301

  Comply with organisational requirements for protection and use of intellectual property

  CIT Code:	ADMN208
  Description:	This unit describes the skills and knowledge required to assist with the protection and lawful use of an organisation's intellectual property and to avoid intellectual property infringement. It focuses on supporting the maintenance of an organisation's policies and procedures for the protection of intellectual property and avoidance of intellectual property infringement. It applies to individuals who operate in a broad range of work roles and contexts and whose role may include assisting the organisation to comply with intellectual property requirements for the protection and use of intellectual property.
  Prerequisites:	Nil

• BSBSUS401

  Implement and monitor environmentally sustainable work practices

  CIT Code:	ADMN197
  Description:	This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.
  Prerequisites:	Nil

• BSBWOR302

  Work effectively as an off-site worker

  CIT Code:	EBUS124
  Description:	This unit describes the skills and knowledge required to negotiate and perform self-managed, self-directed and agreed work. It is a flexible employment option that meets all legal and regulatory employment requirements. It applies to individuals who are skilled oprators and apply a broad range of competencies in various off-site contexts. Most commonly this will apply to people working from home or another location away from a central office.
  Prerequisites:	Nil

• BSBINM301

  Organise workplace information

  CIT Code:	CLER167
  Description:	This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems. It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.
  Prerequisites:	Nil

• BSBITU305

  Conduct online transactions

  CIT Code:	COMP359
  Description:	This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and buying and selling products and services. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of conducting online transactions to provide technical advice and support to a team.
  Prerequisites:	Nil

• BSBPRO301

  Recommend products and services

  CIT Code:	MKTG205
  Description:	This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services. It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.
  Prerequisites:	Nil

• BSBPUR301

  Purchase goods and services

  CIT Code:	PURC130
  Description:	This unit describes the skills and knowledge required to determine purchasing requirements and make and receive purchases. It applies to individuals who work under a level of supervision and who conduct low risk, low expenditure purchasing for an organisation using established and documented purchasing strategies. Individuals may be working in a small organisation with general responsibility for conducting purchasing within an organisation, or they may be a purchasing specialist working in a large organisation. Some judgement may be required to make decisions about purchasing strategies.
  Prerequisites:	Nil

• BSBWOR301

  Organise personal work priorities and development

  CIT Code:	CLER166
  Description:	This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.
  Prerequisites:	Nil

• BSBWHS401

  Implement and monitor WHS policies, procedures and programs to meet legislative requirements

  CIT Code:	OHSS206
  Description:	This unit describes the skills and knowledge required to implement and monitor an organisation's work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation's WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.
  Prerequisites:	Nil

• BSBFIA402

  Report on financial activity

  CIT Code:	MGNT381
  Description:	This unit describes the skills and knowledge required to report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of financial reports. This unit applies to individuals with a broad knowledge of financial activities who contribute financial skills and knowledge to address reporting requirements of clients and legal authorities. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
  Prerequisites:	Nil

• BSBCMM401

  Make a presentation

  CIT Code:	MKTG156
  Description:	This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience. This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas.
  Prerequisites:	Nil

• BSBMKG413

  Promote products and services

  CIT Code:	SELL115
  Description:	This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation's products and services. It applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
  Prerequisites:	Nil

• BSBINN301

  Promote innovation in a team environment

  CIT Code:	INNO112
  Description:	This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team. It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.
  Prerequisites:	Nil

• BSBWRT401

  Write complex documents

  CIT Code:	COMM344
  Description:	This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity. It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.
  Prerequisites:	Nil

• BSBADM405

  Organise meetings

  CIT Code:	CLER171
  Description:	This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. It applies to individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.
  Prerequisites:	Nil

• MGNT323

  Establish networks

  CIT Code:	COMP383
  Description:	This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers. It applies to individuals with a broad knowledge of networking and negotiation who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of tasks to others.
  Prerequisites:	Nil

• BSBPMG522

  Undertake project work

  CIT Code:	PROJ194
  Description:	This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.
  Prerequisites:	Nil

• BSBADM409

  Coordinate business resources

  CIT Code:	RETL182
  Description:	This unit describes the skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use. It applies to individuals with a broad knowledge of business resources who contribute well developed skills and knowledge to ensure adequate resources are available to perform the work of the organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
  Prerequisites:	Nil

• BSBMGT402

  Implement operational plan

  CIT Code:	MGNT437
  Description:	This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required. It applies to individuals who plan activities to achieve the measurable, stated objectives of the team and the organisation. At this level work will normally be carried out within routine and non-routine methods and procedures which require planning, evaluation, leadership and guidance of others.
  Prerequisites:	Nil

• BSBHRM405

  Support the recruitment, selection and induction of staff

  CIT Code:	MGNT755
  Description:	This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions. This unit applies to individuals who support recruitment, selection and induction functions under the direction of a human resource manager.
  Prerequisites:	Nil

• BSBLDR401

  Communicate effectively as a workplace leader

  CIT Code:	COMM492
  Description:	This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up. This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.
  Prerequisites:	Nil

• BSBSMB412

  Introduce cloud computing into business operations

  CIT Code:	COMP383
  Description:	This unit describes the skills and knowledge required to understand the fundamentals of internet computing and cloud services. It involves undertaking a basic review of business computing needs and identifying options for introducing cloud computing services into a small business or work area in an organisation. It applies to individuals who use problem-solving skills and take responsibility for adopting and promoting approaches to improve business operations.
  Prerequisites:	Nil

• BSBMKG419

  Analyse consumer behaviour

  CIT Code:	MKTG332
  Description:	This unit describes the skills and knowledge required to analyse consumer behaviour for markets and specific needs. It applies to individuals who need to analyse consumer behaviour to examine factors that impact decisions to purchase products or services. They conduct a thorough analysis of consumer attitudes and behaviour, and make recommendations on marketing strategies to increase consumption of the product or service being marketed.
  Prerequisites:	Nil

• BSBLDR402

  Lead effective workplace relationships

  CIT Code:	COMM366
  Description:	This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members. This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.
  Prerequisites:	Nil

• BSBWOR404

  Develop work priorities

  CIT Code:	MGNT349
  Description:	This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development. This unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.
  Prerequisites:	Nil

• BSBLDR403

  Lead team effectiveness

  CIT Code:	MGNT388
  Description:	This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion. It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams. Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.
  Prerequisites:	Nil

• BSBADM502

  Manage meetings

  CIT Code:	ADMN150
  Description:	This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.
  Prerequisites:	Nil

• BSBMKG501

  Identify and evaluate marketing opportunities

  CIT Code:	MKTG151
  Description:	This unit describes the skills and knowledge required to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing characteristics of possible markets and assessing viability of changes to operations. It applies to individuals working in a supervisory or management marketing or advertising role within a marketing or advertising team or media organisation.
  Prerequisites:	Nil

• BSBHRM501

  Manage human resource services

  CIT Code:	MGNT330
  Description:	This unit describes the skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics. It applies to individuals with responsibility for coordinating a range of human resource services across an organisation. They may have staff reporting to them.
  Prerequisites:	Nil

• BSBHRM513

  Manage workforce planning

  CIT Code:	MGNT753
  Description:	This unit describes the skills and knowledge required to manage planning in relation to an organisation's workforce including researching requirements, developing objectives and strategies, implementing initiatives and monitoring and evaluating trends. It applies to individuals who are human resource managers or staff members with a role in a policy or planning unit that focuses on workforce planning.
  Prerequisites:	Nil

• BSBHRM505

  Manage remuneration and employee benefits

  CIT Code:	MGNT346
  Description:	This unit describes the skills and knowledge required to implement an organisation's remuneration and benefit plans. It incorporates all functions associated with remuneration, including packaging, salary benchmarking, market rate reviews, bonuses and the legislative aspects of remuneration and employee benefits. It applies to individuals who are human resource managers responsible for overseeing an organisation's remuneration process.
  Prerequisites:	Nil

• BSBHRM507

  Manage separation or termination

  CIT Code:	MGNT385
  Description:	This unit describes the skills and knowledge required to deal with redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews. It applies to individuals who take responsibility for overseeing aspects of managing the voluntary and involuntary termination of employment.
  Prerequisites:	Nil

• BSBLED502

  Manage programs that promote personal effectiveness

  CIT Code:	MGNT458
  Description:	This unit describes the skills and knowledge required to manage programs with a health and wellbeing focus. The unit addresses management of the range of programs that would typically be associated with health and wellbeing such as stress management, smoking cessation, exercise, and Employee Assistance Programs (EAPs). It applies to individuals who take responsibility for managing staff health and wellbeing programs or activities. It also has particular relevance for managers of human resources or diversity programs, frontline managers and specialist consultants responsible for promoting a balance between work demands and personal life. It is not assumed the individual will be directly involved in delivering the programs.
  Prerequisites:	Nil

• BSBINN501

  Establish systems that support innovation

  CIT Code:	INNO109
  Description:	This unit describes the skills and knowledge required to conceptualise and establish new systems that support and encourage innovation in the workplace. It applies to individuals including managers, senior operational personnel and/or internal/external specialists who are responsible for the development of new systems in small and large organisations in any community or industry context.
  Prerequisites:	Nil

• BSBPMG522

  Undertake project work

  CIT Code:	PROJ194
  Description:	This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.
  Prerequisites:	Nil

• BSBRSK501

  Manage risk

  CIT Code:	MGNT615
  Description:	This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.
  Prerequisites:	Nil

• BSBSUS501

  Develop workplace policy and procedures for sustainability

  CIT Code:	MGNT608
  Description:	In this unit you will gain the skills and knowledge required to develop and implement a workplace sustainability policy, including the modification of the policy to suit changed circumstances. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines.
  Prerequisites:	Nil

• BSBHRM602

  Manage human resource strategic planning

  CIT Code:	MGNT331
  Description:	This unit describes the skills and knowledge required to develop, implement and maintain a strategic approach to managing human resources in an organisation ensuring that the organisation has the structure and staff to meet current and foreseeable business and performance objectives. It applies to individuals employed as human resource managers after a firm grounding has been established in a range of human resource activities.
  Prerequisites:	Nil

• BSBINN601

  Lead and manage organisational change

  CIT Code:	MGNT326
  Description:	This unit describes skills and knowledge required to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies. It applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area. The unit takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge.
  Prerequisites:	Nil

• BSBMGT615

  Contribute to organisation development

  CIT Code:	MGNT315
  Description:	This unit describes the skills and knowledge required to contribute to the creation of an organisation development plan which ensures that the organisation will become more effective over time in achieving its goals. It applies to individuals with organisation wide responsibilities who are critically involved in shaping and focussing the organisation so that it can adapt to new technologies, challenges and markets.
  Prerequisites:	Nil

• BSBMKG609

  Develop a marketing plan

  CIT Code:	MKTG257
  Description:	This unit describes the skills and knowledge required to research, develop and present a marketing plan for an organisation. It applies to individuals working in senior marketing positions who are responsible for formulating a marketing plan by developing specific marketing strategies and tactics in accordance with the organisation's overall marketing objectives. Individuals operating at this level may receive input from people working under their supervision who collect information required to devise specific marketing strategies and tactics.
  Prerequisites:	Nil

• BSBFIM601

  Manage finances

  CIT Code:	ACCT342
  Description:	This unit describes the skills and knowledge required to undertake budgeting, financial forecasting and reporting and to allocate and manage resources to achieve the required outputs for the business unit. It includes contributing to financial bids and estimates, allocating funds, managing budgets and reporting on financial activity. It applies to individuals who have managerial responsibilities which include overseeing the management of financial and other resources across a business unit, a series of business units or teams, or an organisation. It covers all areas of broad financial management. In a larger organisation this work would be supported by specialists in financial management.
  Prerequisites:	Nil

• BSBSUS501

  Develop workplace policy and procedures for sustainability

  CIT Code:	MGNT608
  Description:	In this unit you will gain the skills and knowledge required to develop and implement a workplace sustainability policy, including the modification of the policy to suit changed circumstances. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines.
  Prerequisites:	Nil

• BSBMGT605

  Provide leadership across the organisation

  CIT Code:	MGNT353
  Description:	This unit describes the skills and knowledge required to demonstrate senior leadership behaviour and personal and professional competence. Business ethics are also addressed in this unit. It applies to individuals who have a role in inspiring and motivating others to achieve organisational goals and to model professionalism in their organisation and industry. Leadership is seen in the context of the organisational mission.
  Prerequisites:	Nil

• BSBDIV601

  Develop and implement diversity policy

  CIT Code:	MGNT606
  Description:	This unit describes the skills and knowledge required to research diversity and its importance to organisational activity and to draft, plan and implement diversity policy. It applies to individuals working in organisations with staff and clients from different cultures, races or religions, multiple generations, or where there are other forms of diversity in the workforce.
  Prerequisites:	Nil

• BSBMGT624

  Develop and implement corporate social responsibility

  CIT Code:	MGNT778
  Description:	This unit identifies the skills and knowledge required to consult with stakeholders to develop,implement and evaluate corporate social responsibility policy in an organisation. It applies to individuals working in senior roles in diverse contexts who have responsibility for ensuring an organisation is positioned to ensure its long-term viability and success.
  Prerequisites:	Nil

• BSBMGT617

  Develop and implement a business plan

  CIT Code:	MGNT605
  Description:	This unit describes the skills and knowledge required to run a business operation and covers the steps required to develop and implement a business plan. It applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. As such, they may oversee the work of a number of teams and other managers.
  Prerequisites:	Nil

Certificate III: Entry level administrative officer

Certificate IV: Business Operations & Development, Frontline Manager, Marketing Assistant

Diploma: Team leader, front line manager, executive officer

Advanced Diploma: Middle or senior manager, area manager, department manager, regional manager

Study methods include structured classes supported by online resources and workshop delivery.

Assessment methods include projects, presentations, assignments and reports.

Students are advised to speak directly with individual universities in relation to pathways.