Understanding your Letter of Offer
When you receive your letter of offer for a program that you applied for, it is very important to read and understand your letter of offer before you accept it.
On the letter of offer, you will be able to obtain the following information;
- Program details that you applied for,
- Student visa conditions,
- Payment of tuition fee,
- Overseas Student Health Cover,
- Refund of tuition fee, and
- Cancellation or withdrawal from your program
Please ensure that you have carefully read and understood your letter of offer before accepting it.
Responsibilities in the Learning Environment
CIT has responsibilities towards its students, just as students have their own responsibilities for their learning and participation in the learning environment.
CIT is responsible for providing students with:
- A learning environment which is respectful, supportive and positive and meets diverse needs
- A learning environment which is free of discrimination or harassment, and protects student health and safety
- Student services which take into account the needs of all students
- Accurate, accessible and timely information about all relevant aspects of their program including subject guides
- Timely, fair and constructive assessment of student work and feedback
- Access to staff to discuss program/subject matters and to have student concerns addressed
- Appropriate facilities and equipment to support the learning environment and student needs
- Recognition of legal rights including upholding of privacy principles
Students' responsibilities are to:
- Treat other students and staff with respect and fairness in a culturally sensitive, tolerant, non-discriminatory and non harassing manner
- Manage their own learning and be aware of requirements set out in the subject guide
- Participate constructively in the teaching-learning environment, and maintain steady academic progress
- Complete all assessment tasks honestly without cheating, plagiarism or copyright violations
- Use information technology and other equipment safely, appropriately and legitimately
- Never enter any CIT campus with illegal drugs or weapons or while under the influence of illegal drugs or alcohol
- Follow CIT procedures to appeal assessment decisions or resolve concerns or complaints
- Failure to meet responsibilities by CIT students or staff will be addressed by counselling or if an ongoing concern may lead to disciplinary action
Contact us for a copy of the Responsibilities in the Learning Environment Policy.
ESOS Student Rights and Responsibilities Fact Sheet
The ESOS Student Rights and Responsibilities Fact Sheet can be found here.
Further information on the ESOS legislative framework can be found on the International Education website.
Complaints and Grievances
CIT is committed to continuous improvement of its programs, subjects, teaching methods and administration. Please help us by letting us know what you like and don't like, and giving us suggestions for improvement.
CIT's policy of processing complaints is based on the following:
- Feedback on performance provides an opportunity for the Institute to improve its service to its clients
- Staff, students and community members are encouraged to comment on any aspects of CIT’s performance to ensure continuous improvement and to resolve difficulties
- Staff and students have rights and responsibilities which are essential to the resolution of any problems
- Complaints should be taken seriously by staff at every level and every effort should be made to resolve identified issues as soon as feedback is received and to ensure that the problem does not occur again.
- In the first instance, feedback should be provided to the area which is directly responsible for the subject of the complaint. If the problem is not resolved within a reasonable time, it should be referred up the 'chain of command', that is to the person at the next level of responsibility within CIT (for example; your teacher, then Education Manager, then Centre Director etc)
- Students may choose to use an advocate (such as a CIT counsellor, CITSA representative or International Student Advisor) to assist in resolving any matter
- Students are encouraged to achieve a resolution by using the CIT complaints process
- If you are not satisfied with the solution arising from this process, arrangements will be made for you to access an independent grievance handling/dispute resolution service. A nominee of your choice can be involved at this stage
Contact us for a copy of the CIT Complaints Policy.
Anti-Harassment and Bullying
CIT aims to provide a learning environment that is free of harassment, abuse or intimidation. Harassment on the basis of race, religion, gender, ethnicity or sexuality is a form of discrimination.
- CIT is committed to providing staff and students with a healthy working, teaching and learning environment that is free from bullying and harassment (including sexual harassment) and violence.
- All staff, students and visitors are entitled to be treated with dignity and respect and therefore bullying, harassment (including sexual harassment), and violence are unacceptable and will not be tolerated at CIT.
- Staff and students, who experience or witness harassment (including sexual harassment), or bullying behaviour should report the incident.
- All reports of alleged bullying, harassment (including sexual harassment) or violence will be taken seriously and treated in a fair, timely, confidential, and sensitive manner in accordance with CIT’s Complaints Policy. If a matter cannot be dealt with under this policy, external legal options may be considered through the relevant agency such as ACTWork Cover or the ACT Human Rights Office.
- CIT may take disciplinary action in relation to proven cases bullying, harassment (including sexual harassment) or violence. Where criminal laws may apply, it may also become a police matter.
- Staff should treat single incidents of harassment seriously and take appropriate preventative action.
- Equity and Diversity Contact Officers will provide confidential assistance to staff in cases of unacceptable behaviour including bullying or harassment (including sexual harassment). Counselling is available through the Employment Assistance Program (EAP).
- CIT Counsellors will provide confidential support and assistance to students in cases of unacceptable behaviour including bullying or harassment (including sexual harassment).
- The Human Rights Act 2004 (ACT) provides the statutory rights based protection of an individual's civil and political rights including privacy and reputation (section 12); recognition and equality before the law (section 8).
Visit Forms and Policies to find out about CIT’s other policies.